Job Description
Are you passionate about delivering exceptional customer experiences and making a real impact in the lives of others? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we want to hear from you! arenaflex is seeking a highly motivated and customer-focused Customer Service Representative (On-Site) to in Jacksonville, North Carolina. About arenaflex arenaflex is a global leader in customer experience (CX) solutions, helping the world's best-known brands improve their businesses through exceptional customer experiences, ongoing innovation, and cutting-edge technologies.
With a diverse team from 40 countries, we're united as "One arenaflex," and we're committed to nurturing a true people-first, inclusive culture and a genuine sense of belonging. Career Growth and Personal Development
This is a fantastic opportunity to reimagine your career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at arenaflex, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within!
That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. What You Will Do in
This Role As a Customer Service Representative (On-Site) at arenaflex, you will: * Interact with customers via inbound calls who have questions or concerns that require additional support. * Achieve specific support and resolution on every call. * Use script and/or probing techniques to determine customer needs and offer the most appropriate advice or service for particular situations.
* Maintain broad knowledge of client products and/or services. Your Qualifications
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative role include: * A High School Diploma and/or GED * Minimum 6 months of customer service experience preferred (or required) * Strong PC knowledge and computer navigation skills * Proficiency in fast-paced multi-tasking * Eagerness to learn new technologies * The ability to work rotational shifts as needed What's in It for You One of our arenaflex Culture Statements says, "We are fanatical about our staff." That's why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers.
And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with: * Paid training and opportunities for monthly performance incentives * Lucrative employee referral bonus opportunities * Company networking and leadership opportunities with organized groups in the following topics:
Professional Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), and Health and Wellness * 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP) * Health and wellness programs with trained partners to help promote a healthy you * Mentorship programs that support your rewarding career journey * A modern, state-of-the-art office setting with advanced technologies and a great team * Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support * Celebrations for arenaflex Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more Reimagine the Best Version of You!
If all this feels like the perfect next step in your career journey, we want to hear from you. and discover why over 300,000 people around the globe call arenaflex their "employer of choice" – proudly united as "One arenaflex." Location * USA, Jacksonville, NC Language Requirements * English Time Type * Full-time Physical & Mental Requirements * While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment.
Work is generally sedentary in nature. Eligibility to Work * In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. Where Job May be Performed * Currently, this position may be performed only in the states listed here. Equal Opportunity/Affirmative Action Employer * arenaflex is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.
For more information regarding your EEO rights as an applicant, please visit the following websites: + English + Spanish To request a reasonable accommodation, please click here.Mission * We will be the best company in the world in customer service interactions with our clients' customers, rich in diversity and talent. About arenaflex * We are fanatics about our employees and are constantly helping them grow and achieve their career goals. We are a global company that offers YOU infinite possibilities.
Company Overview * We are a passionate business-to-business company that believes in customer experience above all! We are not a contact center, we are a technology and consulting company. We don't treat business processes trivially, we transform technology into value proposition. We create personalized and customized relationship centers for our clients, with cutting-edge technology, which translates into bots, augmented reality, and more. Additionally, with a dedicated area focused on innovation, we help our clients with focused consulting on their processes, improving their TMA, K-sat (customer satisfaction), sales, and even team engagement in the operation!
Our mantra is digital transformation. Through an assessment, we deeply understand the client's business, their market, and consumers. Consider the iconic brands you trust in all aspects of your daily life. There's a good chance that arenaflex is behind them. We offer extraordinary experiences for the customers of over 450 of the world's best brands. Our goal is to make our client's business better: maintain and increase customer loyalty; Growth of revenue and profit and differentiation in the market, and above all, create unique experiences that increase customer engagement with our clients' brands, solve their problems, and create a positive relationship with the brand!
Our strategic approach is oriented to the customer journey, with continuous improvement enabled at all stages, before bolthires-benefit, we think about the user experience and how they will interact with the service.