Job Description
Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a dynamic, inclusive environment where diversity and teamwork are celebrated? If so, we invite you to join blithequark, a forward-thinking global organization that's redefining the customer service landscape. As an Experienced Customer Service Representative at blithequark, you'll be part of a diverse team from 40 countries, united by a shared purpose to provide world-class customer experiences. You'll work with the world's best-known brands, leveraging cutting-edge technologies and innovative approaches to drive business growth and customer satisfaction. **About blithequark** blithequark is a global leader in customer experience (CX) solutions, earning prestigious awards such as "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth." Our commitment to people-first culture, diversity, and inclusion has created a workplace where everyone feels valued, supported, and empowered to succeed. **Career Growth and Personal Development** At blithequark, we believe in investing in our people's growth and development. As a Customer Service Representative, you'll have access to: * Comprehensive training programs to equip you with the skills and knowledge needed to excel in your role * Ongoing coaching and mentoring to support your career advancement * Opportunities for professional growth and development, with about 80% of our managers and leaders promoted from within * A range of FREE Learning and Leadership Development programs to help you achieve your career goals **Key Responsibilities** As an Experienced Customer Service Representative at blithequark, you'll be responsible for: * Providing inbound customer support via phone, email, or chat * Resolving technical issues and billing concerns in a timely and professional manner * Delivering expert customer experiences that exceed customer expectations * Collaborating with internal teams to resolve complex customer issues * Staying up-to-date with product knowledge and industry trends to provide informed solutions **What's in it for you?** At blithequark, we're fanatical about our staff, and we invest in our people's growth, well-being, and success. As a Customer Service Representative, you'll enjoy: * Paid training and opportunities for lucrative referral bonuses * Medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP) * Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more to support the community and the world * Company networking and leadership opportunities with organized groups in the following topics: Professional Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), and Health and Wellness * A range of other perks and benefits to support your overall well-being **Your Qualifications** To succeed as an Experienced Customer Service Representative at blithequark, you'll need: * A High School Diploma and/or GED * Minimum 6 months of customer service experience (or required) * Strong PC knowledge and computer navigation skills * The ability to work various shifts as needed * A genuine passion for delivering exceptional customer experiences and a commitment to ongoing learning and development **Join the blithequark Team** If you're a customer service professional looking for a new challenge, we invite you to join our dynamic team at blithequark. Apply today and discover why over 400,000 game-changers around the globe call blithequark their "employer of choice." **Location:** USA, Valdosta, GA **Language Requirements:** English **Time Type:** Full-time **Physical & Mental Requirements:** While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature. **Eligibility to Work:** In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. **Equal Opportunity Employer** blithequark is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. For more information regarding your EEO rights as an applicant, please visit the following websites: * English * Spanish To request a reasonable accommodation, please click here. If you wish to review the Affirmative Action Plan, please click here. Apply Job! Apply for this job
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