Job Description
- *Job Summary:** Join the arenaflex team as an Experienced Customer Service Representative, where you will play a vital role in delivering exceptional customer experiences and driving business growth. As a key member of our customer service team, you will be responsible for handling inbound calls, resolving customer inquiries, and providing top-notch support to our valued clients. With a focus on personal success, respect, health, wellness, fun, and giving back, arenaflex offers a dynamic work environment that fosters career growth, recognition, and rewards. **About arenaflex:** arenaflex is a leading provider of innovative financial solutions, dedicated to empowering individuals and businesses to achieve their financial goals. With a strong commitment to customer satisfaction, arenaflex has built a reputation for delivering exceptional service and support. As a customer service representative at arenaflex, you will be part of a talented team that is passionate about making a difference in the lives of our customers. **Key Responsibilities:** * Answer inbound calls from customers regarding our products and services, providing accurate and timely information to resolve their inquiries * Understand and adhere to company policies and procedures, ensuring seamless daily operations * Demonstrate a high level of professionalism and empathy when interacting with customers, particularly those with less than perfect credit * Achieve high satisfaction ratings on customer surveys, reflecting positively on arenaflex's commitment to customer satisfaction * Participate in team meetings and contribute to the development of new ideas and initiatives * Collaborate with colleagues to resolve complex customer issues and provide exceptional support **Training and Development:** * Receive extensive paid training, up to 3 weeks in length, to equip you with the knowledge and skills necessary for success * Engage in ongoing training opportunities to enhance your skills and advance your career * Participate in regular coaching and feedback sessions to ensure your continued growth and development **Compensation and Benefits:** * Competitive hourly rate starting at $17.00-$18.90, with opportunities to increase take-home pay * Top 75% of associates eligible for incentives, including bonuses and rewards * Career path from Associate I to Associate IV, with each step earning an increase in pay * Earn up to an additional $3.50/hour when working non-traditional hours * Bilingual skills compensated in the form of a 10% differential * Flexible scheduling opportunity for top performers * Comprehensive benefits package, including: + Full medical benefits for 20+ hours/week + FREE dental and vision coverage + Generous time off plans, including PTO, Sick Pay, and Bonus Days + 401(k) - dollar-for-dollar match up to 5% of total compensation + Special discounts and offers for events at the Denny Sanford arenaflex Center + Employee Wellness Program + Paid Community Volunteer Hours - arenaflex averages 30,000 hours per year + Fun Employee Parties **Our Culture:** * Emphasis on personal success, respect, health, wellness, fun, and giving back * Employees are rewarded, valued, and celebrated for their hard work * Career advancement opportunities are a key way arenaflex leaders show they care * Appreciation is shown through concerts, outdoor bashes, cash, car giveaways, and more **Work Environment:** * Onsite and remote work options available * Varying shift options available, including: + Full Time: Monday-Friday 12:30pm-9:30pm, Every Third Saturday 8:00am-4:30pm + Full-Time (Split): Monday-Friday 8am-12pm- and 4pm-8pm, Every Third Saturday 8:00am-4:30pm + Full-Time (Split): Monday-Friday 8:30am-12:30pm- and 4:30pm-8:30pm, Every Third Saturday 8:00am-4:30pm + Part Time: Monday-Friday 2pm-9pm, Every Third Saturday 8:00am-4:30pm + Flexible scheduling opportunity for top performers + No Sundays! **How to Apply:** If you are a motivated and customer-focused individual looking for a challenging and rewarding career opportunity, apply now to join the arenaflex team as an Experienced Customer Service Representative. Apply for this job