Experienced Customer Service Representative Overnight (Remote in Hollywood, FL) – Pet Industry E-commerce Retailer
🌍 Remote, USA
🎯 Full-time
🕐 Posted Recently
Job Description
At arenaflex, we're revolutionizing the pet industry as one of the fastest-growing e-commerce retailers of all time. We're seeking a full-time, motivated Customer Service Representative to join our award-winning customer service organization. If you have an infectious personality, a desire to engage in meaningful conversations while helping others, and a passion for genuinely helping others, this might be the purr-fect role for you! About arenaflex arenaflex is a leading e-commerce retailer that's changing the way people shop for their pets.
We're committed to providing an exceptional customer experience, and our customer service team is at the heart of this mission. Our team members are passionate about pets, and we're looking for like-minded individuals to join our ranks. What You'll Do As a Customer Service Representative, you'll engage directly with customers who contact us for a variety of topics ranging from helping them shop for their new pet to finding that perfect chew toy or problem-solving when something doesn't go as planned.
You'll research and problem-solve to determine appropriate solutions for customers, think proactively, and set follow-bolthires as needed to ensure contact resolution. You'll operate with understanding, utilizing active listening, patience, empathy, and kindness to customers and team members alike. You'll also be willing to learn and adapt to our ever-changing business needs. Our team uses virtual collaboration tools such as Zoom, Slack, and webcams to contribute to an infectious customer-centric culture of collaboration.
Key Responsibilities: * Engage directly with customers via phone, email, or chat to resolve their queries and concerns * Research and problem-solve to determine appropriate solutions for customers * Think proactively and set follow-bolthires as needed to ensure contact resolution * Operate with understanding, utilizing active listening, patience, empathy, and kindness to customers and team members alike * Collaborate with teammates and direct Manager to contribute to an infectious customer-centric culture of collaboration * Adapt to change with the business needs of the company * Maintain confidentiality and secure sensitive information What You'll Need * 2 years of customer service experience * Demonstrate excellent communication skills (written, verbal, and listening) in a written assessment * Ability to multi-task (e.g., maintain a conversation on the phone while navigating on the computer and taking notes) and perform well in a fast-paced environment * Proficiency in using computers, both for data entry, as well as for rapid navigation through systems and the internet to search for information to help support our customers * Ability to adapt to change with the business needs of the company * Flexibility to shift schedule and work overtime as needed by the business unit * Must bring proven ability to maintain confidentiality and secure sensitive information * High school diploma or equivalent * Must be able to pass a background check Technical Requirements: * Work area must be large enough to accommodate computer monitors and be free from distractions, including any background noise that impacts the customer experience * Work area acceptable for webcam use * Have a reliable wired, high-speed internet and broadband connection (30 Mbps+ download speed/ 10Mbps+ upload speed (You can test your internet speed at speedtest.net or by contacting your service provider.) * You provide high-speed internet.
We will provide everything else (computer, monitor, keyboard, mouse, headset, webcam) * Phone line not required. You must have a cell phone or tablet that can be used for two-factor authentication through Okta Verify Why arenaflex Customer Service? At arenaflex, we're committed to creating a culture that empowers our team members to become their best. We believe that our team members are the heart of our business, and we're dedicated to providing them with the support and resources they need to succeed.
* YOU BELONG: arenaflex is a place where you can be your authentic self. Our pet parents and partners are from everywhere-different places and different walks of life. It is what makes them unique. Likewise, arenaflex team members are empowered to bring their perspectives to deliver on our mission! * YOU CAN GROW:
Our culture is for those who thrive on delivering results and becoming their best – no matter their role or location. * YOU CAN MAKE A DIFFERENCE: You are encouraged to be curious, ask questions, bring ideas forward, and act like an owner in everything that you do.
* YOU WILL GET SUPPORT: When you join arenaflex Customer Service, you will have ongoing training and development, resources, and opportunities to become your best. * YOU WILL GET REWARDED: arenaflex has you covered when it comes to competitive wages, medical & dental insurance, 401k, plus more! Of course, the biggest perk is the ability to work together with other smart, driven, and passionate arenaflex team members who are making an impact each day. Equal Opportunity Employer arenaflex is committed to equal opportunity.
We value and embrace diversity and inclusion of all team members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected]. If you have a question regarding your application, please contact [email protected]. To access arenaflex's Customer Privacy Policy, please click here. To access arenaflex's California CPRA Job Applicant Privacy Policy, please click here.