Experienced Customer Service Representative – Production and Operations Support at careerzynith

• *Join careerzynith, a leading custom packaging company, and be part of a dynamic team that's revolutionizing the way businesses present their products.**

At careerzynith, we're passionate about delivering high-quality, compliant packaging solutions to the cannabis, food, and retail industries. Our commitment to excellence has earned us a reputation as a trusted partner for businesses looking to stand out in a crowded market. As a Customer Service Representative on our production and operations team, you'll play a vital role in ensuring our customers receive exceptional service from order placement to delivery.

• *About careerzynith**

careerzynith is a rapidly growing company that specializes in custom packaging solutions, including Mylar bags, printed pouches, and branded containers. Our team of experts is dedicated to providing fast, reliable service and high-quality products that meet the unique needs of our clients. With a focus on innovation and customer satisfaction, we're constantly looking for talented individuals to join our team and help us achieve our goals.

• *Position Summary**

We're seeking a detail-oriented and customer-focused Customer Service Representative to join our production and operations team. As the key point of contact for customers after a sale is made, you'll be responsible for tracking jobs from order placement to delivery and ensuring all questions and concerns are promptly addressed. If you're a team player with excellent communication and organizational skills, we want to hear from you!

• *Key Responsibilities**

• **Manage customer orders from sale through production to final delivery**: You'll be the primary point of contact for customers, ensuring that their orders are processed efficiently and accurately.
• **Track and update the status of jobs using internal systems and production software**: You'll use our internal systems to track the progress of orders and update customers on the status of their jobs.
• **Respond to customer inquiries regarding timelines, artwork, revisions, and shipping**: You'll be the go-to person for customers with questions or concerns about their orders, providing timely and accurate responses to ensure their satisfaction.
• **Communicate order details between the sales and production teams to ensure accuracy**: You'll work closely with our sales and production teams to ensure that orders are processed accurately and efficiently.
• **Proactively follow up with customers throughout the process to provide updates and maintain satisfaction**: You'll be responsible for keeping customers informed about the status of their orders and addressing any concerns they may have.
• **Resolve issues or escalate concerns as needed to ensure timely resolution**: You'll work with our production team to resolve any issues that may arise during the production process and escalate concerns to management as needed.
• **Maintain accurate records in CRM, order management, and workflow tracking software**: You'll be responsible for maintaining accurate records of customer interactions and order status in our CRM and order management systems.

• *Qualifications**

• **Experience in customer service, order coordination, or production support preferred**: While experience in customer service or production support is preferred, we're open to training the right candidate.
• **Strong communication and organizational skills**: You'll need to be able to communicate effectively with customers, sales teams, and production teams, as well as manage multiple orders and priorities.
• **Detail-oriented and able to manage multiple active orders at once**: You'll need to be able to multitask and prioritize orders to ensure timely delivery and customer satisfaction.
• **Proficiency in Microsoft Outlook, Excel, and general computer systems**: You'll need to be proficient in Microsoft Office and other computer systems to perform your duties.
• **Familiarity with print production or packaging is a plus (not required)**: While experience in print production or packaging is a plus, it's not required. We're happy to train the right candidate.
• **Ability to work well in a fast-paced, collaborative environment**: You'll need to be able to work well in a fast-paced environment and collaborate with our production and sales teams to ensure customer satisfaction.

• *Essential Skills and Competencies**

• **Prioritization and multitasking**: You'll need to be able to prioritize orders and manage multiple tasks simultaneously to ensure timely delivery and customer satisfaction.
• **Communication and interpersonal skills**: You'll need to be able to communicate effectively with customers, sales teams, and production teams to ensure accurate order processing and customer satisfaction.
• **Organizational and time management skills**: You'll need to be able to manage multiple orders and priorities to ensure timely delivery and customer satisfaction.
• **Problem-solving and conflict resolution skills**: You'll need to be able to resolve issues and escalate concerns to management as needed to ensure timely resolution.
• **Attention to detail**: You'll need to be able to maintain accurate records and ensure that orders are processed accurately and efficiently.

• *Career Growth Opportunities and Learning Benefits**

At careerzynith, we're committed to helping our employees grow and develop their careers. As a Customer Service Representative, you'll have opportunities to:

• **Develop your customer service skills**: You'll have the opportunity to develop your customer service skills and learn how to provide exceptional service to our customers.
• **Gain experience in production and operations**: You'll gain experience in production and operations, learning how to manage orders and prioritize tasks to ensure timely delivery and customer satisfaction.
• **Collaborate with our production and sales teams**: You'll have the opportunity to work closely with our production and sales teams to ensure accurate order processing and customer satisfaction.
• **Participate in training and development programs**: You'll have access to training and development programs to help you grow and develop your skills.

• *Work Environment and Company Culture**

At careerzynith, we're committed to creating a positive and inclusive work environment that supports the growth and development of our employees. Our company culture is built on:

• **Collaboration and teamwork**: We believe in working together as a team to achieve our goals and provide exceptional service to our customers.
• **Innovation and creativity**: We encourage innovation and creativity in all aspects of our business, from product development to customer service.
• **Customer satisfaction**: We're committed to providing exceptional service to our customers and ensuring that they receive the highest quality products and services.
• **Professional development**: We're committed to helping our employees grow and develop their careers, providing training and development programs to support their growth.

• *Compensation, Perks, and Benefits**

As a Customer Service Representative at careerzynith, you'll receive:

• **Competitive hourly rate**: $22.00 - $25.00 per hour
• **401(k) plan**: We offer a 401(k) plan to help you save for your future.
• **Dental insurance**: We offer dental insurance to help you maintain good oral health.
• **Health insurance**: We offer health insurance to help you maintain good physical health.
• **Paid time off**: You'll receive paid time off to relax and recharge.
• **Vision insurance**: We offer vision insurance to help you maintain good eye health.

• *Shift and Work Location**

• **8 hour shift**: You'll work an 8 hour shift, with opportunities for overtime as needed.
• **Day shift**: You'll work a day shift, with opportunities for flexible scheduling as needed.
• **In-person work location**: You'll work in-person at our office location, with opportunities for remote work as needed.

• *How to Apply**

If you're a motivated and customer-focused individual with excellent communication and organizational skills, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

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