Job Description
At arenaflex, we're dedicated to fostering a culture built on empathy, creativity, and a passion for delivering outstanding customer experiences. As a
Remote Customer Service Representative, you'll be at the forefront of this mission, using your exceptional communication skills and problem-solving abilities to provide top-notch support to our esteemed clients' customers. About arenaflex arenaflex is a certified B-Corp, women-owned corporation, and Best Workplace winner that's committed to team member happiness.
We've worked tirelessly to create a culture that's more human, more responsive, and more empathetic. Our goal is to be a better listener to our team members, more responsive to our customers, and more supportive of our community. Your Role As a
Remote Customer Service Representative, you'll have the opportunity to work with a diverse range of products and services for one of the largest and most-respected non-profit organizations in the country. Your primary responsibility will be to deliver exceptional customer experiences through various channels, including phone, email, SMS, and chat.
You'll be the face of arenaflex, and your passion for customer care will shine through in every interaction. Key Responsibilities * Represent arenaflex's esteemed clients with expertise, positivity, and a can-do attitude * Respond to customer inquiries and requests through phone, chat, SMS, email, and social media, with a focus on phone communication * Address questions about membership accounts, products, and services, as well as provide troubleshooting and website assistance * Answer inquiries about points balances, redemption process, and activity history, account sign-up and access, and loyalty points program policies * Assist members with an online tool providing education and decision support to better prepare consumers for future enrollments * Take ownership of customer issues, solve problems, and exceed expectations with sound judgment * Share insights on emerging customer trends and recommend process improvements * Attend training and participate in cross-training opportunities to enhance skills and knowledge * Meet performance metrics such as customer satisfaction, average handle time, quality, and productivity * Demonstrate social responsibility through ethical practices, showing awareness and respect for others and their differences, and supporting initiatives to promote diversity and inclusion in the workplace What We're Looking For * 1+ years of customer service experience with a track record of proven success * High school diploma or equivalent * Effective communication skills, both written and verbal * Technical proficiency with the ability to learn new systems and software * Respectful, flexible, and open-minded when dealing with a wide range of people * Proficiency in identifying customer needs, asking effective questions, and guiding conversations to resolution * Able to provide sound recommendations and process improvement ideas based on ongoing customer support issues * Open to learning and growth, receptive to coaching and feedback * Adaptable, self-motivated, and disciplined to work independently in a performance-based team * Attention to detail and commitment to meeting quality standards * Thrives in a fast-paced environment, maintaining a stamina for clear and engaging phone conversations for the duration of a scheduled shift * Successful completion of a pre-employment credit, criminal, and employment reference security check where permissible by state and local regulations * Due to the home-based nature of this job, the team member is required to have a home-office system, with dual monitors, a reliable internet connection, and a conducive work-at-home environment that meets arenaflex's requirements Preferred Qualifications * Experience in a fast-paced call center environment * Experience working with a customer service ticketing system (e.g., Zendesk, Talkdesk) desired * Previous remote work experience
Compensation and Benefits * The position pays $16.00 per hour * arenaflex offers comprehensive benefits, which include health insurance, life & AD&D insurance, paid time off, flexible spending accounts, and access to other benefit programs Training & Shift Requirements * Training is from Monday to Friday from 10:00 am–6:00 pm ET * After completing training, full-time shifts assigned would be between the hours of 10:00 am–8:00 pm ET Who We Are At arenaflex, we believe brand loyalty is earned with every customer interaction.
Each experience is an opportunity to reinforce a customer's love for a brand. And no matter how leading-edge our technology is, it will never replace the power of the one-to-one connection. It's why we have built a culture that cares. It is why our team knows how to connect with customers, human to human. We believe in creating a supportive workplace where we listen to one another, feel comfortable sharing ideas, and work together to achieve our goals. Our positive energy leads to team member innovation, creativity, and above all, happiness.
arenaflex is an Equal Employment Opportunity and Affirmative Action Employer arenaflex is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. Our individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities, and talent that our team members invest in their work represent a significant part of our culture, reputation, and the company's achievements. We embrace and maintain a continuing policy of nondiscrimination in all employment practices and decisions, ensuring equal employment opportunities for all qualified individuals without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.
If you're passionate about delivering exceptional customer experiences and are looking for a dynamic and supportive work environment, we encourage you to apply for this exciting opportunity. Please visit our website to and join the arenaflex team.