Job Description
At arenaflex, we're on a mission to revolutionize the way people find and enroll in health insurance. As a leading provider of cloud-based enrollment tools, we're committed to empowering millions of consumers across the country to make informed health plan decisions. We're now seeking highly motivated and dedicated individuals to join our elite team of
Remote Customer Service Representatives. About arenaflex arenaflex is a dynamic and innovative company that's making waves in the health insurance industry.
With the largest state-based marketplace footprint, we're proud to offer a consumer-friendly interface and decision support tools that simplify the health insurance enrollment process. Our award-winning cloud-based enrollment tools serve state-based exchanges, brokers, insurers, and consumers, making us a trusted partner in the industry. As a
Remote Customer Service Representative at arenaflex, you'll be part of a collaborative and supportive team environment that's dedicated to delivering exceptional customer experiences.
You'll have the opportunity to work from the comfort of your own home, with the flexibility to manage your time and tasks effectively. Our team is passionate about making a difference in people's lives, and we're looking for like-minded individuals to join us on this journey. Key Responsibilities As a
Remote Customer Service Representative, you'll be responsible for: * Handling inbound and outbound calls with a high level of professionalism and customer service * Managing customer accounts and providing technical support to resolve issues efficiently * Entering application data accurately and efficiently * Responding to online chat inquiries in a timely and effective manner * Interpreting and following defined procedures and policies to ensure compliance * Utilizing creative problem-solving skills to resolve complex customer issues * Demonstrating flexibility and adaptability to changing projects and updates * Managing time and tasks effectively, with a focus on multitasking and task prioritization * Participating in extensive self-study, training, and testing to ensure eligibility for certifications * Adhering to regulated guidelines for communications via all channels Qualifications To succeed in this role, you'll need: * Moderate to advanced computer skills, with a high level of comfort learning new technology * Excellent verbal and written communication skills, with a high level of professionalism * A high level of comfort working from home, with a dedicated, private, and secure workspace * Self-motivation and a success-driven attitude, with a focus on delivering exceptional customer experiences * A minimum internet speed of 35 mb/s, with a cable/fiber broadband internet connection and a hard-wired ethernet connection * A personal laptop or desktop computer required for the training period Preferred Experience While not required, previous experience in customer support or technical support roles, as well as experience with Group and/or Individual health insurance or the Affordable Care Act, would be highly valued.
Familiarity with CRM systems and practices, as well as Spanish bilingual skills, would also be an asset. What We Offer As a
Remote Customer Service Representative at arenaflex, you'll enjoy: * Paid training to ensure your success in the role * Full-time, seasonal temp-to-permanent roles with opportunities for growth and development * Performance and attendance-based incentives, in addition to the base pay * The convenience of working from home, with a collaborative and supportive team environment * A 401K match and individual coverage HRA (ICHRA) to support your financial well-being * Paid time off (PTO) to recharge and relax
Compensation Details * Base pay: $14.50 per hour * Enhanced rate: $16.00 per hour contingent on weekly attendance and performance * Spanish bilingual base pay: $15.50 per hour * Spanish bilingual enhanced rate: $17.00 per hour contingent on weekly attendance and performance If you're a motivated and dedicated individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.
Please visit our website to learn more about arenaflex and our mission to revolutionize the health insurance industry. ! We look forward to welcoming you to our team!