Job Description
Are you ready to take off on a new adventure and join a dynamic team at arenaflex? As an Experienced Customer Service Representative, you'll be the face of our company, providing exceptional support to our customers and helping them navigate the world of payments and digital strategy. If you're a people person with a passion for delivering top-notch service, we want you to join our team! **Why you'll love this role** * You'll be part of the Payments and Digital Strategy team at arenaflex, working on exciting projects that shape the future of customer experience. * You'll have the opportunity to develop your skills and knowledge in a fast-paced environment, with a focus on customer satisfaction and loyalty. * You'll work closely with our team to resolve customer issues, answer questions, and provide solutions that exceed expectations. * You'll be part of a company that values diversity, inclusion, and employee well-being, with a range of benefits and perks to support your personal and professional growth. **What you'll do** * Complete data access and balancing tasks to ensure accurate and timely processing of customer transactions. * Coordinate returns with customers, vendors, the Federal Reserve Bank, and other institutions to resolve issues and prevent delays. * Assist other departments with fraud resolution, member inquiries, and accounting standard ledger balancing to maintain the integrity of our systems. * Work on member cases and projects assigned to you, using your problem-solving skills and attention to detail to deliver results. * Follow and maintain guidelines and procedures to ensure compliance with NACHA regulations and federal banking laws. * Process mortgage bills, multi-account and member deposits, credit card bills, and other exams, including IRA, bankruptcy, and payoff exams. * Review, examine, and approve Remote Deposit, Mobile, ATM, and other imaged-enabled products to ensure accuracy and security. * Log, review, and make necessary GL, account changes, and/or returns to maintain our systems and ensure compliance. * Process Stop Pays and Check Batching to prevent delays and errors. * Complete daily balancing and department closing tasks to ensure accuracy and timeliness. * Obtain information from customers for the timely and correct processing of international and domestic wire transfer requests. * Research and verify incoming and outgoing wire transfer information to ensure accuracy and compliance. * Communicate with vendors to process wire transfers and resolve issues. * Understand and be familiar with outgoing and incoming wire transfer laws and regulations. * Deposit check returns, review member check returns on draft changes, process member checks, verify customers for outgoing wire transfers, and Federal Reserve verifying and releasing wire transfers. * Complete daily processing of workflows associated with overdue returns, supply of receipts, international collections, and legal fees. **What you'll need for success** * High school degree or GED * Intermediate Excel and Word experience * Previous customer/member service experience * Previous banking or Credit Union experience * Episys/Symitar and processing wires experience * Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) through work experience or education and hands-on use of the software * Ability to work prolonged hours in aid of business needs * Ability to work extremely well with customers and colleagues * Ability to perform in a fast-paced environment, handle multiple responsibilities, and function as an integral part of a team * Ability to perform mathematical calculations and review data * Ability to effectively prioritize work and meet time limits under high volume pressure * Ability to cross-train and perform any position assigned within the department * Ability to interact professionally with all personnel and customers * Ability to work independently and with minimum supervision * Ability to self-motivate with strong employer skills and ability for interest to detail * Ability to effectively prioritize work and meet time limits * Ability to maintain excellent performance and attendance * Must pass relevant arenaflex and Credit Union pre-employment compliance exams **What you'll get** * Feel free to take advantage of all that arenaflex has to offer: + Travel Perks: Ready to explore the world? You, your family, and friends can reach 365 destinations on over 6,800 daily flights across our global network. + Health Benefits: On day one, you'll have access to your health, dental, prescription, and vision benefits to help you live well. And that's just the beginning, we also offer digital health visits, flexible spending accounts, and more. + Wellness Programs: We want you to be a great model of yourself – that's why our wellness programs offer you all the right tools, resources, and support you need. + 401(k) Program: Available upon hire and, depending on the workgroup, company contributions to your 401(k) program are available after one year. + Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more. **Join our inclusive and diverse team** From the group of individuals we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic team at arenaflex. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities, and shareholders, helping team members to reach their full potential and creating inclusive work environments to meet and exceed the needs of our diverse global community. **Ready for an easy start?** This is a low-stress role with great rewards. If you're reliable and willing to learn, we want you. Apply now! Apply for this job