Job Description
At arenaflex, we're dedicated to providing exceptional customer service and making a meaningful impact in the lives of individuals across the country. As a rapidly growing national quality improvement and care management organization, we're committed to ensuring that over 20 million people receive the right care, at the right time, in the right setting. We're seeking an experienced Customer Service Representative to and help us shape the future of healthcare. About arenaflex arenaflex is a people-focused, mission-driven organization that's passionate about improving lives through healthcare quality and clinical expertise.
We believe that our employees are the key to our success, and we're committed to providing the training and support they need to excel in their careers. Our comprehensive benefits package is designed to provide you and your family with additional protection, security, and support, both on and off the job. Perks of this Role As a Customer Service Representative at arenaflex, you'll enjoy a range of benefits, including: * A fully remote position, allowing you to work from home and enjoy a better work-life balance * Full benefits, including medical, dental, vision, and more, effective the first month following your hire date * Paid time off for relaxation and rejuvenation * 401k with match, with no vesting period * Opportunities to advance your career and build upon your experience * A dynamic and supportive work environment that's passionate about making a difference Responsibilities As a Customer Service Representative, you'll be responsible for: * Providing exceptional customer service support to our Review Team, including interacting with beneficiaries and providers via the helpline * Creating, formatting, and proofreading letters, as well as maintaining timeliness * Making decisions regarding complex appeals and providing referrals to external agencies as needed * Utilizing internal quality control tools to assess individual work and team processes * Maintaining effective working relationships between arenaflex's internal and external customers * Participating in Review Team discussions to identify areas for potential improvement Qualifications To be successful in this role, you'll need: * A high school diploma or equivalent * Post-high school business courses, medical terminology, or prior work in a healthcare setting * Excellent verbal communication skills, a courteous and patient demeanor, and a customer-oriented approach * Good grammar, punctuation, spelling, hyphenation, and written communications skills * Customer-focused, results-oriented, and capable of building and maintaining relationships with internal and external customers * General knowledge of a PC-based computer system, with the ability to learn additional software packages as needed * Ability to multitask, prioritize assignments, and work independently Experience We're looking for candidates with 2-3 years of clerical experience, including word processing, various filing systems, and telephone customer service responsibilities.
Prior work in a healthcare setting or medical terminology is highly recommended, as is previous data entry or other clerical experience. What You'll Do As a Customer Service Representative at arenaflex, you'll have the opportunity to: * Make a meaningful impact in the lives of individuals across the country * Work in a dynamic and supportive environment that's passionate about improving lives through healthcare quality and clinical expertise * Develop your skills and expertise in customer service, communication, and problem-solving * Participate in ongoing training and development opportunities to enhance your career growth * Enjoy a comprehensive benefits package that includes medical, dental, vision, and more Mental and Physical Requirements
The physical demands of this role include: * Regularly sitting for prolonged periods of time * Keying and/or controlling objects * Interacting extensively with internal and external customers * Occasionally lifting and/or moving objects weighing up to 10 pounds * Occasional travel within the state Equal Opportunity Employer arenaflex is an Equal Opportunity Employer, committed to providing equal employment opportunities to all qualified applicants, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you're passionate about customer service and making a meaningful impact in the lives of others, we encourage you to apply for this exciting opportunity. Please through our website, and we'll be in touch to discuss your qualifications further. !