Job Description
At arenaflex, we're on a mission to revolutionize the gaming industry by creating immersive, responsible, and innovative experiences that bring people together. As a leading interactive gaming company, we're committed to hiring talented individuals who share our passion for excellence and customer satisfaction. If you're a people person with a knack for turning challenging situations into memorable experiences, we want to hear from you! **About arenaflex** arenaflex is a dynamic and forward-thinking company that's pushing the boundaries of the gaming industry. With a strong presence in the US market, we're dedicated to providing our customers with an unparalleled level of service and support. Our team is passionate about creating a fun and inclusive work environment that fosters growth, innovation, and collaboration. **Job Summary** We're seeking an experienced Customer Service Representative to join our Retail team. As a key member of our customer-facing team, you'll be responsible for providing exceptional service to our guests, resolving issues, and building strong relationships with our customers. If you're a skilled communicator with a passion for delivering top-tier experiences, we encourage you to apply for this exciting opportunity. **Responsibilities** As a Customer Service Representative, you'll be the face and voice of arenaflex, interacting with our guests via phone, live chat, and email to ensure a seamless customer experience. Your key responsibilities will include: * Communicating with guests to provide comprehensive information on our properties and services * Using internal resources and systems to view guest account statuses and histories * Providing an exclusive level of customer service that demonstrates friendliness, care, and builds value in the arenaflex brand * Assisting guests with booking hotel reservations and providing relevant information about our properties * Operating our telephone call service by answering and transferring inbound phone calls and executing outbound phone calls when applicable * Answering guest questions about arenaflex hotel properties, casino property information, and occasional PENNPlay account information * Following internal standard operating procedures to escalate issues to casino property personnel or use resources to find applicable answers for the consumer * Delivering exceptional performance results in customer satisfaction while maintaining a positive tone with consumers * Collaborating with leaders and fellow team members to stay current on daily occurrences at our properties and within our backend systems * Maintaining a strong track record for punctuality and attendance * Performing other duties as assigned **Qualification Requirements** To perform this job successfully, you'll need to possess the following qualifications: * High school diploma required; college degree or progress toward a college degree preferred * Must be at least 21 years of age * Heightened sense of urgency and passion to learn new things * Highly developed sense of integrity and commitment to guest satisfaction * Demonstrated passion for excellence with respect to treating and caring for guests * Ability to type quickly and write with good grammar and punctuation * Strong attention to detail * Analytical thinking skills * Ability to maintain a friendly disposition under heavy pressure * Great problem-solving abilities * Ability to interpret incomplete or cryptic messages that might be written by English as a second language customers * Ability to work some holidays and weekends **What We Offer** As a valued member of our team, you'll enjoy a range of benefits, including: * Competitive compensation package * Comprehensive benefits package * Fun, relaxed work environment * Tuition reimbursement and professional development programs * Opportunities for career growth and advancement * Recognition and rewards for outstanding performance **Work Environment** Our office is a dynamic and inclusive space that fosters collaboration, creativity, and innovation. As a remote employee, you'll have the flexibility to work from anywhere, while still being part of a vibrant and supportive community. We're committed to providing a work environment that's fun, relaxed, and conducive to productivity and growth. **Why Join arenaflex?** At arenaflex, we believe that our people are our greatest asset. We're committed to creating a workplace that's inclusive, diverse, and equitable, where everyone can thrive and reach their full potential. If you're a passionate, innovative thinker who's looking for a challenging and rewarding career opportunity, we encourage you to apply for this exciting role. **How to Apply** If you're ready to take your customer service skills to the next level and join a dynamic and forward-thinking company, please submit your application through our website. We can't wait to hear from you! Apply Now! Apply for this job
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