Job Description
At arenaflex, we're on a mission to revolutionize the way we connect with our customers, and we're looking for talented individuals to as Customer Service Representative Sales. As a key member of our team, you'll have the opportunity to work from home, driving sales growth and delivering exceptional customer experiences that exceed our customers' expectations. About arenaflex arenaflex is a global leader in communications and technology, dedicated to empowering our customers to stay connected to what matters most.
With a rich history of innovation and a commitment to excellence, we're shaping the future of customer service and sales. Our team is passionate about delivering exceptional experiences, and we're looking for like-minded individuals to join us on this journey. How You'll Make an Impact As a Customer Service Representative Sales, you'll be trained to address a broad range of customer service call types, including collections, retention, sales channel coordination, billing and adjustments, and advanced technical support.
You'll use your creative problem-solving skills to address complex customer questions and concerns, navigating between multiple tools and systems to update customer accounts and maintain records. Your goal will be to provide effective and timely resolutions for customers and deliver personalized recommendations for our latest products and services. Key Responsibilities * Instill confidence and loyalty in customers through thoughtful listening and utilizing knowledge of arenaflex's products and services to effectively service and retain customers * Simplify the explanation of customer bills, rate plans, and features of arenaflex's products and services * Engage Tier 3 support (network and IT), third-party vendors, and suppliers as needed to address issues, service faults, and provide customer resolution * Handle wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service * Troubleshoot and resolve various customer-impacting issues, such as voice and data, that span multiple networks and elements * Get customers up and running with the latest products and services, such as air cards, USB devices, and AT&T-provided software and applications * Work a set schedule, including breaks, lunches, and scheduled open time, to ensure availability to answer customer calls and provide exceptional service What You Can Look Forward To * Competitive hourly rate of $15.00 - $17.13 per hour, with additional compensation up to $3,000.00 monthly if all sales goals and performance expectations are met * Opportunities to earn up to $71,646.00 per year, depending on geography, experience, expertise, and education/training * Amazing perks and benefits, including: + Medical/Dental/Vision coverage + 401(k) plan + Tuition reimbursement program + Paid Time off and holidays + Sick leave + Paid Parental Leave + Adoption Reimbursement + Disability Benefits (short-term and long-term) + Life and Accidental Death Insurance + Supplemental benefit programs: critical illness, accident hospital indemnity/group legal + Employee Assistance Programs (EAP) + Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, internet, and phone Requirements * Call center or customer service experience * Flexibility to work any schedule during hours of operation, with specific job assignments requiring day, evening, weekend, or holiday hours * Occasional overtime may be required * Verified internet service (secure, reliable, and dedicated high-speed) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection) * Alignment with WFH standards (technical, security, physical, noise levels, Clean Desk policy, etc.) * Participation in workspace audits (remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.)
Career Growth Opportunities At arenaflex, we're committed to helping our employees grow and develop their careers.
As a Customer Service Representative Sales, you'll have the opportunity to: * Round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions * Develop your skills and expertise in sales, customer service, and technical support * Take on new challenges and responsibilities as you progress in your career * Collaborate with a talented team of professionals who share your passion for delivering exceptional customer experiences Work Environment and Company Culture At arenaflex, we're dedicated to creating a work environment that's inclusive, supportive, and empowering.
Our company culture is built on a foundation of: * Respect and empathy for our customers and colleagues * Open communication and collaboration * Continuous learning and development * Innovation and creativity * Diversity and inclusion If you're ready to take the lead as the voice of arenaflex, we'd love to hear from you! and of talented professionals who are shaping the future of customer service and sales. Equal Employment Opportunity arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates.
We're committed to providing reasonable accommodations for qualified individuals with disabilities and ensuring that our workplace is inclusive and respectful for all employees. Weekly Hours: 40 Time Type: Regular Location: Dallas, Texas