Job Description
At careerzynith, we're on a mission to revolutionize the way we deliver exceptional customer experiences and administrative support. As a Customer Service Representative/Administrative Assistant, you'll play a vital role in ensuring that every customer interaction is a positive and memorable one. If you're a hardworking, organized, and positive customer service professional with a passion for helping others, we want to hear from you!
- *About careerzynith**
careerzynith is a dynamic and innovative organization that's dedicated to providing top-notch products and services to our customers. Our team is comprised of talented individuals who share a common goal: to deliver exceptional results and exceed customer expectations. As a Customer Service Representative/Administrative Assistant, you'll join a collaborative and supportive team that's passionate about making a difference.
- *Job Responsibilities**
As a Customer Service Representative/Administrative Assistant, your primary responsibilities will include:
- Handling inbound calls on our multi-line phone system during scheduled hours, providing exceptional customer service and resolving issues in a timely and professional manner
- Making outbound calls for service, follow-ups, and membership inspections to ensure that customers are satisfied with our products and services
- Responding to email correspondence and coordinating with customers to resolve issues and provide support
- Monitoring and contacting expired memberships to prevent lapses and ensure customer retention
- Performing additional duties as assigned by the Office Manager, such as data entry, filing, and other administrative tasks
- *Strongly Preferred Qualities**
While we're looking for a customer service professional with a strong work ethic and positive attitude, we also prefer candidates with:
- Customer service experience, preferably in a similar industry or role
- Knowledge or experience with ServiceTitan program, a leading customer service and management platform
- Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues
- Proficiency in Microsoft Office and computer literacy, with the ability to learn new software and systems quickly
- A clean criminal background and a commitment to being drug-free
- A team player with a "can-do" attitude, who is willing to go above and beyond to meet customer needs
- *WE EXPECT YOU TO**
As a Customer Service Representative/Administrative Assistant at careerzynith, we expect you to:
- Have superior phone skills and be comfortable calling customers to resolve issues and provide support
- Demonstrate superior organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously
- Be proficient in Microsoft Office and computer savvy, with the ability to learn new software and systems quickly
- Work with a great attitude, providing exceptional customer service and support to our customers
- Have strong attention to detail, with the ability to accurately and efficiently complete tasks and projects
- Show up to work on time and complete all responsibilities efficiently, with a commitment to meeting deadlines and exceeding customer expectations
- *Job Type and Schedule**
This is a full-time position, with a schedule of 40 hours per week. You'll work an 8-hour shift, Monday to Friday, with occasional weekends as needed. We're looking for someone who is flexible and willing to adapt to changing circumstances.
- *Compensation and Benefits**
As a Customer Service Representative/Administrative Assistant at careerzynith, you'll enjoy a competitive salary of $18.00 - $20.00 per hour, depending on experience. You'll also be eligible for a range of benefits, including:
- 401(k) plan with matching contributions
- Dental insurance
- Employee discount on careerzynith products and services
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
- *Education and Experience**
We're looking for a candidate with a high school diploma or equivalent, and at least 1 year of customer service experience. If you have experience with ServiceTitan program or a similar customer service and management platform, that's a definite plus!
- *Ability to Relocate**
We require that you be willing to relocate to Norfolk, VA before starting work. If you're not already living in the area, we'll provide support and assistance with relocation.
- *Work Location**
This is an in-person role, requiring you to work from our office location in Norfolk, VA.
- *How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you! Please apply through our website, and don't forget to include your resume and a cover letter that highlights your experience and qualifications.
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