Job Description
At arenaflex, we're dedicated to creating comfort through indoor heating and air conditioning. Founded in 1979, we've grown from a small family-owned service business to a leading Northern Virginia residential and commercial HVAC and Plumbing contractor. Our commitment to exceptional customer service has earned us a reputation for excellence in the industry. We're now seeking a highly skilled and customer-focused Customer Service Representative/Dispatcher to join our team.
- *Job Summary:**
As a Customer Service Representative/Dispatcher at arenaflex, you'll play a vital role in handling inbound phone calls for scheduling service and maintenance for our Residential Department. You'll also be responsible for maintaining our customer database, making daily outbound phone calls, routing technicians based on location, and fostering a positive team atmosphere with all members of the dispatch team. If you're a motivated and organized individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
- *Key Responsibilities:**
- Handle inbound phone calls for scheduling service and maintenance for our Residential Department
- Maintain our customer database, ensuring accurate and up-to-date information
- Make daily outbound phone calls to customers and technicians to confirm appointments and provide updates
- Route technicians based on location to ensure efficient and timely service delivery
- Collaborate with the dispatch team to resolve customer issues and concerns
- Maintain a positive and professional attitude in a fast-paced environment
- Participate in ongoing training and development to improve customer service skills and knowledge
- *Schedule:**
- Wednesday: In-office work at our Chantilly location from 8:00 AM to 5:00 PM (with a one-hour lunch break)
- Monday, Tuesday, Thursday, Friday: Remote work from home from 8:00 AM to 5:00 PM (with a one-hour lunch break)
- *Qualifications:**
- Previous call center experience (at least 1 year)
- Ability to type at least 70 words per minute
- Excellent communication and interpersonal skills
- Ability to handle high call volumes and prioritize tasks effectively
- Familiarity with main cities and locations in Northern Virginia
- Ability to accurately document information into our customer database (Service Titan)
- Strong problem-solving and conflict resolution skills
- *Remote Work Requirements:**
- High-speed internet connection
- Quiet workspace with minimal background noise
- arenaflex will provide a laptop and cell phone, but candidates must provide their own equipment
- *Benefits and Culture:**
- Comprehensive medical, dental, vision, STD, LTD, and life insurance package
- 401(k) retirement plan with company match
- 7 paid holidays per year
- Paid vacation and personal days
- Ongoing education and training opportunities
- Collaborative and dynamic work environment
- *Career Growth Opportunities:**
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Representative/Dispatcher, you'll have opportunities to advance to leadership roles, specialize in specific areas of customer service, or explore other areas of the company. Our goal is to provide a supportive and challenging environment that allows you to reach your full potential.
- *Why Join arenaflex?**
- Competitive salary and benefits package
- Opportunity to work with a leading HVAC and Plumbing contractor in Northern Virginia
- Collaborative and dynamic work environment
- Ongoing education and training opportunities
- Chance to make a positive impact on customers' lives
- *How to Apply:**
If you're a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
- *Equal Employment Opportunity:**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.
- *Contact Information:**
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us at [insert contact information]. We look forward to hearing from you!
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