Job Description
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join arenaflex, a leading healthcare company dedicated to creating healthier futures for people and animals everywhere. As an Experienced Customer Service Specialist I – ASD, you will play a vital role in providing top-notch support to our customers, ensuring their needs are met, and exceeding their expectations. **About arenaflex** At arenaflex, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. Our innovative company is committed to improving the lives of people and animals everywhere, and we're looking for talented individuals like you to join our team. With a strong focus on customer satisfaction, we strive to provide exceptional service, products, and solutions that make a real difference in the lives of our customers. **What You Will Be Doing** As an Experienced Customer Service Specialist I – ASD, you will be responsible for providing exceptional customer service to our customers, resolving issues promptly, and ensuring their satisfaction. Your primary duties and responsibilities will include: * Initiating monthly service calls to low-volume accounts in the local geographic area * Updating customers on the latest programs, promotional activities, products, and services * Assisting with customer problems, such as missed shipments, price adjustments, and backorders * Working with field sales associates to coordinate special orders, accept quotations, and type manufacturer calls * Processing all phone, fax, mail, email, and verbal orders from customers * Providing accurate answers to customers' questions and complaints regarding products and services * Escalating customer issues to the Customer Service Supervisor in a courteous manner * Performing data entry for purposes such as processing orders, accessing previous orders, and special orders * Assisting customers with backorders by offering substitutions and alternatives whenever possible * Communicating with all departments within the Distribution Center and field sales associates * Serving as a liaison between customers and field sales associates * Making suggestions and recommendations to the Supervisor to continually improve customer service operations **Your Background** To be successful in this role, you will require: * Broad training in fields such as business administration, accountancy, sales, marketing, computer sciences, or similar vocations, generally obtained through completion of a four-year Bachelor's Degree program, technical vocational training, or equivalent combination of experience and education * Normally requires less than one (1) year directly related experience * Strong customer service skills * Strong interpersonal skills * Good decision-making skills * Good analytical skills * Ability to communicate effectively both orally and in writing * Ability to resolve customer issues quickly and creatively in order to improve customer satisfaction * Familiarity with arenaflex products, services, and pharmaceutical distribution operations * Strong organizational skills; attention to detail * Basic knowledge of Microsoft Word, Excel, and inventory management system **Work Environment** As a remote customer service specialist, you will work from the comfort of your own home, with the flexibility to manage your schedule and work environment. However, you must live in Texas, Florida, or Illinois to be eligible for this role. The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. **Physical and Mental Requirements** The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions: * Sedentary physical activity requiring reaching, sifting, lifting, finger dexterity, grasping, feeling, repetitive motions, talking, and hearing * Visual requirement is for close vision, distance vision, peripheral vision, and ability to adjust focus * 75% or more time is spent looking directly at a computer * 75% or more time is spent addressing customer issues on the telephone * Associate is occasionally required to stand, walk (or otherwise be mobile) * Ability to deal with stressful situations as they arise **What arenaflex Offers** We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. **Schedule** Full-time **Equal Employment Opportunity** arenaflex is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or membership in any other class protected by federal, state, or local law. The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited, and all matters related to recruiting, training, compensation, benefits, promotions, and transfers comply with equal opportunity principles and are non-discriminatory. arenaflex is committed to providing reasonable accommodations to individuals with disabilities during the employment process, which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [insert email]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned. **Apply Now** If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we invite you to apply for this exciting opportunity. Join our team at arenaflex and be part of a dynamic organization that is committed to creating healthier futures for people and animals everywhere. 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