Job Description
At arenaflex, we're dedicated to providing exceptional service to our clients and partners. As a Customer Service Specialist II, you'll play a vital role in the success of our Private Flood Insurance Program business. This is an exciting opportunity to join a renowned company in the risk management industry and grow your skills in a dynamic and supportive environment.
- *About arenaflex**
arenaflex is a leading global professional services firm that helps organizations navigate risk and uncertainty. With a rich history and a strong commitment to innovation, arenaflex has become a trusted partner for businesses and individuals around the world. Our team of experts is passionate about delivering exceptional service and helping our clients achieve their goals.
- *About the Role**
As a Customer Service Specialist II, you'll be responsible for providing top-notch service to our clients and partners. You'll work closely with agents, other departments, and carrier partners to process private flood insurance documents in accordance with our carrier agreements, surplus lines rules, and state regulations. This role requires strong communication and problem-solving skills, as well as the ability to work independently and as part of a team.
- *Key Responsibilities**
- Establish yourself as a private flood insurance expert by underwriting and processing documents in line with carrier agreements, surplus lines rules, and state regulations.
- Collaborate with agents, various departments, and carrier partners via multiple communication methods to effectively process transactions.
- Utilize your investigative skills to determine the credibility of legal, closing, and replacement cost documents, as well as National Flood Insurance Program maps and elevation data.
- Develop your communication abilities to convey complex technical information to agents, build rapport with customers, and address questions regarding private products.
- Handle policies using knowledge of underwriting components, including elevation certifications, zone determinations, refunds, agent commissions, community numbers and discounts, emergency programs, severe repetitive loss, preferred risk properties, grandfathering, pre-firm, post-firm, rollovers, map revisions, policy date rules, and disaster assistance.
- Process flood insurance policies using web-based applications.
- *Essential Qualifications**
- 1+ year of office and/or administrative background
- Typing of 40 WPM+
- Customer Service experience, including telephone communication, is highly beneficial
- Ability to work 8:00a-5:00p MDT or 9:00a-6:00p MDT
- Strong organizational and interpersonal skills with attention to detail
- Proficiency in keying alphanumeric information with accuracy and adequate speed and the use of basic office equipment, such as copiers, faxes, voicemail
- Ability to shift between priorities, as needed, throughout the workday while maintaining an established level of productivity using time-management techniques
- Prior experience in the insurance industry is helpful
- *Preferred Qualifications**
- High School Diploma or GED
- Strong knowledge of private flood insurance products and regulations
- Experience with web-based applications and software
- Certification in customer service or a related field
- *Skills and Competencies**
- Excellent communication and problem-solving skills
- Strong organizational and time-management skills
- Ability to work independently and as part of a team
- Proficiency in Microsoft Office and other software applications
- Strong attention to detail and accuracy
- Ability to adapt to changing priorities and deadlines
- *Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Specialist II, you'll have access to a range of training and development opportunities, including:
- Comprehensive onboarding program
- Ongoing training and coaching
- Opportunities for advancement and career growth
- Access to industry-leading tools and resources
- Collaborative and supportive work environment
- *Work Environment and Company Culture**
arenaflex is proud to offer a dynamic and inclusive work environment that values diversity, equity, and inclusion. Our team is passionate about delivering exceptional service and helping our clients achieve their goals. We're committed to creating a workplace that's welcoming and supportive of all employees, regardless of their background or identity.
- *Compensation, Perks, and Benefits**
arenaflex offers a comprehensive package of benefits, including:
- Competitive salary range: $33,500 to $40,000 annually
- Comprehensive benefits package, including medical, dental, and vision insurance
- 401(k) savings plan with employer contributions
- Employee stock purchase plan
- Long-term incentive awards
- Paid time off, including 12 paid holidays and 15 days of paid vacation per year
- Paid sick leave as provided under state and local paid sick leave laws
- Short-term disability and optional long-term disability
- Health savings account and health care and dependent care reimbursement accounts
- Employee and dependent life insurance and supplemental life and AD&D insurance
- Optional personal insurance policies
- Adoption assistance
- Tuition assistance
- Commuter benefits
- Employee assistance program with free counseling sessions
- *How to Apply**
If you're passionate about delivering exceptional service and helping our clients achieve their goals, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website or by email to [insert contact email]. We look forward to hearing from you!
- *Equal Employment Opportunity**
arenaflex is an equal opportunity employer and welcomes applications from all qualified candidates. We're committed to creating a workplace that's inclusive and respectful of all employees, regardless of their background or identity.
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