Job Description
At arenaflex, we're dedicated to Empowering Human Potential, and we're looking for a talented and compassionate Customer Service Supervisor to join our team. As a leader in the orthotic and prosthetic (O&P) industry, arenaflex is committed to providing superior patient care, outcomes, services, and value. With 160 years of clinical excellence and innovation, we're proud to be the world's premier provider of O&P services and products.
- *Why Join arenaflex?**
At arenaflex, we're passionate about making a difference in the lives of our patients and employees. Our team is driven by a shared commitment to excellence, innovation, and customer satisfaction. We're a dynamic and supportive organization that values diversity, equity, and inclusion. Our employees are empowered to take ownership of their work, make decisions, and drive results.
- *Your Impact**
As a Customer Service Supervisor, you'll play a critical role in ensuring that our patients receive exceptional care and support. You'll be responsible for managing a team of customer service representatives, providing guidance and coaching to ensure that they meet and exceed performance expectations. Your expertise and leadership will help to drive customer satisfaction, resolve complex issues, and promote a positive and supportive work environment.
- *Essential Functions**
- **Manage Complex Service Issues**: Handle escalated calls with a sense of urgency and professionalism, ensuring that customer satisfaction is met.
- **Department Staffing and Daily Phone Coverage**: Ensure that the department is adequately staffed to meet customer needs, and provide daily phone coverage for all questions, personnel issues, and training programs.
- **Training and Development**: Develop and implement training programs for new employees and ongoing training for existing employees to ensure that they have the skills and knowledge needed to provide exceptional customer service.
- **Communication and Collaboration**: Communicate effectively with team members to resolve issues, and interact with internal and external contacts on behalf of customers to expedite problem resolution.
- **Documentation and Follow-up**: Document customer interactions, established next steps, and follow through to completion to ensure that customer issues are resolved in a timely and satisfactory manner.
- **Facility Compliance**: Ensure that the facility is compliant with monthly and quarterly reporting requirements.
- **Special Projects**: Manage special projects as assigned, and provide leadership and guidance to team members to ensure successful project outcomes.
- *Minimum Qualifications**
- **Highly Motivated and People-Focused**: You're a highly motivated and people-focused individual with a positive attitude, entrepreneurial spirit, and a drive to be the best.
- **Reimbursement Expertise**: You have a strong understanding of the rehabilitation reimbursement process and can communicate persuasively both orally and in writing.
- **Self-Directed and Team-Oriented**: You're able to operate independently in a self-directed manner, and work effectively in a team environment to achieve common goals.
- **Excellent Time Management and Organizational Skills**: You have excellent time management and organizational skills, and are able to prioritize tasks and manage multiple projects simultaneously.
- **Proficient Computer Skills**: You possess proficient computer skills, including Microsoft Office, and are able to learn and adapt to new systems and technologies.
- *Physical Demands**
- **Sitting and Communication**: You'll be required to sit for extended periods, communicate with other employees, and operate computer hardware systems.
- **Specific Vision Abilities**: You'll need to have close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
- *Work Environment**
- **Weather Conditions**: You'll be exposed to weather conditions prevalent at the time, and will need to be able to work in a moderate noise level environment.
- **Reasonable Accommodations**: arenaflex is committed to providing reasonable accommodations to enable individuals with disabilities to perform the essential functions of the job.
- *Our Investment In You**
- **Competitive Compensation Packages**: We offer competitive compensation packages that include a salary, bonus structure, and comprehensive benefits.
- **Paid Time Off**: You'll receive 8 paid national holidays and 4 additional floating holidays, as well as paid vacation and sick time.
- **Medical, Dental, and Vision Benefits**: We offer comprehensive medical, dental, and vision benefits to ensure that you and your family are well taken care of.
- **401k Savings and Retirement Plan**: You'll have access to a 401k savings and retirement plan to help you plan for your future.
- **Flexible Work Schedules and Part-time Opportunities**: We offer flexible work schedules and part-time opportunities to ensure that you have a healthy work-life balance.
- **Generous Employee Referral Bonus Program**: You'll be eligible for a generous employee referral bonus program to recognize and reward your referrals.
- **Mentorship Programs**: We offer mentorship programs to help you develop your skills and advance your career.
- **Student Loan Repayment Assistance**: You'll have access to student loan repayment assistance to help you manage your student loan debt.
- **Relocation Assistance**: We offer relocation assistance to help you move to a new location.
- **Regional and National Travel Opportunities**: You'll have the opportunity to travel regionally and nationally for work, including CPO, CO, and CP opportunities.
- *How to Apply**
If you're a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [arenaflex Careers](https://careers.arenaflex.com/us/en/job/29269/Customer-Service-Supervisor?utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic). We can't wait to hear from you!
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