Job Description
Join arenaflex, a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging. Are you looking for a "work from home" career change with a company that earns "World's Best Workplaces," "Happiest Employees," and "Best Companies for
Career Growth" awards every year? Do you want to join a team of passionate individuals who are dedicated to providing exceptional customer service experiences? Then a remote Customer Service / Technical Support Representative position at arenaflex is just the right place for you!
About arenaflex arenaflex is a global organization that helps the world's best-known brands improve their businesses through exceptional customer experiences (CX) and tech-powered innovation. With a team of over 70,000 employees from 70+ countries, we are united in our mission to deliver outstanding results for our clients and create a positive impact on the world. Our company culture is built on the principles of inclusivity, diversity, and respect, and we are committed to providing a workplace that is free from unlawful discrimination and harassment.
Career Growth and Personal Development
This is a great "work from home" opportunity that will allow you to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at arenaflex, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.
What You Will Do in
This Role As a Customer Service / Technical Support Representative working from home, you will: * Provide inbound customer support using a call flow guide * Resolve technical issues related to hardware, software, and client products * Track, document, and retrieve information in databases * Be an amazing problem-solver * Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred * Offer additional products and/or services * Deliver expert customer experiences...with a smile
Your Qualifications
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction.
Other qualifications for our Customer Service / Technical Support Representative (Remote) role include: * Strong focus on building customer relationships * 1+ year of customer support experience * A high school diploma or GED * A quiet, distraction-free environment to work from in your home * Strong problem-solving skills with the ability to ask probing questions to come to a resolution * Strong computer navigation skills and PC knowledge * Proficiency in fast-paced multi-tasking * Eagerness to learn new technologies * A desktop or laptop to complete PC and internet testing * A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter) * High Speed internet (no wireless/hotspots or satellite) and a smartphone * Must reside in the United States or have a valid U.S.
address for residence What's in It for You One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with: * Paid training and performance-based incentives * Lucrative employee referral bonus opportunities * 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP) * Health and wellness programs with trained partners to help promote a healthy you * Mentorship programs that support your rewarding career journey * Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support * Celebrations for arenaflex Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more Reimagine the Best Version of You!
If all this feels like the perfect next step in your career journey, we want to hear from you. and discover why over 400,000 game-changers around the globe call arenaflex their "employer of choice." Location: USA, OH, Work-at-Home Language Requirements: English Time Type: Full time Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
Eligibility to Work: In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. Where Job May be Performed: Currently, this position may be performed only in the states listed here. Equal Opportunity Employer: arenaflex is an equal opportunity employer and complies with all fair employment practices laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants, or other covered persons by co-workers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, and pregnancy or other protected status.
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