Job Description
At careerzynith, we're on a mission to revolutionize the way we deliver exceptional customer experiences. As a Customer Service Technician, you'll play a vital role in maintaining our air machines, ensuring they're running efficiently, and providing top-notch support to our customers. If you're a skilled technician with a passion for delivering outstanding service, we want to hear from you!
- *About careerzynith**
careerzynith is a leading provider of innovative workforce solutions, helping organizations transform in a fast-changing world of work. With a rich history spanning over 70 years, we've established ourselves as a trusted partner for hundreds of thousands of organizations worldwide. Our expert family of brands – careerzynith, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories.
- *Job Summary**
We're seeking a highly motivated and experienced Customer Service Technician to join our team in Hartford, VT. As a key member of our team, you'll be responsible for maintaining air machines in assigned routes, providing exceptional customer support, and working independently with minimal supervision. If you're a skilled technician with a passion for delivering outstanding service, we want to hear from you!
- *Key Responsibilities**
- Maintain air machines in assigned routes, ensuring they're running efficiently and effectively
- Provide exceptional customer support, meeting face-to-face with customers and reflecting positively about the company and products
- Work independently with minimal supervision, using good judgment in all decisions
- Travel within the White River Junction area, utilizing a company-provided vehicle
- Collaborate with colleagues to resolve customer issues and improve overall customer satisfaction
- Participate in ongoing training and development to stay up-to-date with the latest technologies and best practices
- *What We're Looking For**
- Minimum of 2 years of experience in ETG building, testing, and troubleshooting air machines or similar technician experience
- Hands-on mechanical skills with basic hand and power tools
- Practical knowledge/experience with 110V and low voltage circuits
- Ability to move machines from the delivery vehicle to the pad, weighing up to 100 pounds
- Maturity and the ability to work independently
- Valid Driver's License
- Ability to utilize GPS, Fleetmatics, and customer-driven work order control systems
- *Essential Qualifications**
- High school diploma or equivalent required; technical degree or certification preferred
- 2+ years of experience in a similar role, with a focus on air machine maintenance and customer support
- Proven track record of delivering exceptional customer service and resolving complex issues
- Strong communication and interpersonal skills, with the ability to work effectively with customers and colleagues
- Ability to work in a fast-paced environment, with a focus on meeting deadlines and delivering results
- *Preferred Qualifications**
- Experience with digital/mechanical equipment, credit card payment systems, and cellular modems
- Familiarity with GPS, Fleetmatics, and customer-driven work order control systems
- Certification in a relevant technical field, such as HVAC or electrical systems
- Experience working in a similar industry, with a focus on air machine maintenance and customer support
- *Skills and Competencies**
- Strong technical skills, with a focus on air machine maintenance and repair
- Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues
- Ability to work independently, with minimal supervision
- Strong problem-solving skills, with the ability to resolve complex issues
- Familiarity with GPS, Fleetmatics, and customer-driven work order control systems
- Ability to work in a fast-paced environment, with a focus on meeting deadlines and delivering results
- *Career Growth Opportunities and Learning Benefits**
At careerzynith, we're committed to helping our employees grow and develop their careers. As a Customer Service Technician, you'll have access to ongoing training and development opportunities, including:
- Ongoing training and development to stay up-to-date with the latest technologies and best practices
- Opportunities for career advancement, with a focus on leadership and technical development
- Collaborative and supportive work environment, with a focus on teamwork and open communication
- Competitive compensation and benefits package, including medical insurance, vacation and sick time, and holiday pay
- *Work Environment and Company Culture**
At careerzynith, we're proud of our collaborative and supportive work environment. As a Customer Service Technician, you'll be part of a dynamic team that's passionate about delivering exceptional customer experiences. Our company culture is built on a foundation of:
- Open communication and transparency
- Collaborative and supportive work environment
- Emphasis on teamwork and mutual respect
- Focus on customer satisfaction and loyalty
- Ongoing training and development opportunities
- *Compensation, Perks, and Benefits**
As a Customer Service Technician at careerzynith, you'll enjoy a competitive compensation and benefits package, including:
- Salary: $47,000 per year
- Medical insurance
- Vacation and sick time
- Holiday pay
- Company-provided vehicle for travel within the White River Junction area
- *How to Apply**
If you're a skilled technician with a passion for delivering outstanding customer service, we want to hear from you! To apply for this exciting opportunity, please click the link below:
We look forward to speaking with you!
Apply for this job