Job Description
Join arenaflex, a leading health insurance program run by the state of Massachusetts, as a Customer Service/Data Entry Representative in Quincy, MA. This exciting opportunity offers a competitive pay rate of $30 per hour, a comprehensive training program, and a dynamic work environment. If you're passionate about delivering exceptional customer service and possess strong data entry skills, we encourage you to apply for this role. **About arenaflex** arenaflex is a vital health insurance program that provides essential benefits to children, families, seniors, and individuals with disabilities living in Massachusetts. As the Commonwealth's Medicaid program, arenaflex aims to offer benefits directly or help pay for all or part of its members' health insurance premiums. Our mission is to ensure that all eligible individuals have access to quality healthcare, and we're seeking a dedicated Customer Service/Data Entry Representative to join our team. **What's In It For You?** * Competitive pay rate of $30 per hour * Conveniently located near the North Quincy Red Line, making it easy to commute * Free parking available on-site * Comprehensive paid month-long training program to ensure your success in the role * Opportunity to work with a dynamic team dedicated to delivering exceptional customer service * Chance to make a meaningful impact on the lives of arenaflex members **Customer Service/Data Entry Representative Responsibilities:** As a Customer Service/Data Entry Representative at arenaflex, you will be responsible for: * Reconciling MHO case information with information from other agencies and sources to verify continued eligibility for benefits * Obtaining and validating demographic and financial information listed and not listed on eligibility forms, contacting collateral sources of information, and determining immigrant status * Responding to member inquiries to provide information regarding eligibility requirements * Ensuring accuracy and completeness with eligibility forms submitted by individuals requesting benefits **Customer Service/Data Entry Representative Qualifications:** To succeed in this role, you will need: * 3-5 years of related customer service experience * Polished phone etiquette and good verbal communication skills * Previous experience using Microsoft Excel and Outlook * Strong attention to detail and ability to work accurately in a fast-paced environment * Excellent problem-solving skills and ability to think critically * Strong organizational skills and ability to prioritize tasks effectively **Essential Skills and Competencies:** * Strong customer service skills with the ability to communicate effectively with diverse populations * Proficiency in Microsoft Excel and Outlook * Ability to work accurately and efficiently in a fast-paced environment * Strong problem-solving skills and ability to think critically * Excellent organizational skills and ability to prioritize tasks effectively * Ability to maintain confidentiality and handle sensitive information with discretion **Career Growth Opportunities and Learning Benefits:** arenaflex is committed to the growth and development of our employees. As a Customer Service/Data Entry Representative, you will have opportunities to: * Develop your customer service and data entry skills through comprehensive training and on-the-job experience * Work with a dynamic team dedicated to delivering exceptional customer service * Contribute to the success of arenaflex and make a meaningful impact on the lives of our members * Pursue career advancement opportunities within arenaflex or other organizations **Work Environment and Company Culture:** arenaflex is a collaborative and inclusive work environment that values diversity, equity, and inclusion. We are committed to creating a workplace that is welcoming and respectful to all employees. Our company culture is built on the principles of: * Respect: We treat each other with respect and dignity, regardless of our differences. * Empathy: We understand and acknowledge the challenges and experiences of our colleagues and members. * Inclusion: We strive to create a workplace that is inclusive and welcoming to all employees. * Excellence: We strive for excellence in all aspects of our work and are committed to delivering exceptional results. **Compensation, Perks, and Benefits:** arenaflex offers a competitive compensation package, including: * $30 per hour pay rate * Comprehensive paid month-long training program * Free parking available on-site * Opportunities for career advancement and professional growth **How to Apply:** If you're passionate about delivering exceptional customer service and possess strong data entry skills, we encourage you to apply for this role. Please submit your application through our website or by contacting us directly. We look forward to hearing from you! **Equal Opportunity Employer:** arenaflex is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor. We are committed to creating a workplace that is inclusive and welcoming to all employees. Apply for this job