Job Description
At careerzynith, we're passionate about delivering exceptional customer experiences and driving business growth through innovative solutions. As a leading industrial supply company, we're committed to empowering our customers with the right products and expertise to succeed. We're now seeking an exceptional Customer Service/Sales Representative to join our team and contribute to our mission of excellence!
- *About careerzynith**
careerzynith is a family-owned, third-generation industrial supply company founded in 1976. With a rich history of innovation and customer-centricity, we've built a reputation for delivering high-quality products and services to our clients. Our commitment to excellence is reflected in our values of integrity, teamwork, and customer satisfaction. As a hybrid remote work opportunity, this role offers the flexibility to balance your time between our remote office and home, allowing you to maintain a healthy work-life balance while contributing to our success.
- *Job Description**
As a Customer Service/Sales Representative at careerzynith, you'll play a critical role in ensuring customer satisfaction and maintaining a positive relationship with our clients. To succeed in this role, you'll need to be highly organized and detail-oriented, an excellent time manager, and able to handle high-volume calls and emails in a consistently friendly and efficient manner.
- *Key Responsibilities:**
- Manage and assign emails to ensure timely responses to customer inquiries
- Process invoices from suppliers and deliver customer invoices in a timely manner
- Receive payments from customers and run credit card transactions with accuracy
- Enter tracking numbers into our ERP and eCommerce websites to ensure seamless order management
- Manage high-volume phone calls from customers and vendors, providing verbal and email quotes as needed
- Communicate with vendors to confirm price and availability, and process orders with vendors and confirm order acknowledgments
- Keep track of backorders and follow up with vendors and customers with ship dates to ensure timely delivery
- Prepare and reconcile monthly payments to vendors, and keep track of past-due invoices to ensure prompt collection
- *Essential Qualifications:**
- 3+ years of experience in e-commerce, customer support, and sales
- Excellent verbal, written, and typing skills, with a strong attention to detail
- Proactive work ethic and communication skills, with the ability to work independently with minimal supervision
- High-level organizational skills, with the ability to prioritize tasks and meet deadlines
- Friendly and patient demeanor in a fast-paced environment, with a strong focus on customer satisfaction
- Proficient in Microsoft Office, with experience in eCommerce software and industrial equipment, supplies, filtration, or compressed air equipment a plus
- Ability to maintain confidential financial documentation and handle sensitive customer information
- *Preferred Qualifications:**
- Experience working in a hybrid remote work environment
- Knowledge of industrial equipment, supplies, filtration, or compressed air equipment
- Certification in customer service or sales
- *Skills and Competencies:**
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced environment with multiple priorities
- Strong organizational and time management skills
- Proficient in Microsoft Office and eCommerce software
- Ability to maintain confidentiality and handle sensitive customer information
- *Career Growth Opportunities and Learning Benefits:**
- Opportunities for professional growth and development in a dynamic and innovative company
- Access to training and development programs to enhance your skills and knowledge
- Collaborative and supportive work environment with a focus on teamwork and customer satisfaction
- Recognition and rewards for outstanding performance and contributions to the company
- *Work Environment and Company Culture:**
- Hybrid remote work opportunity with flexibility to balance time between our remote office and home
- Collaborative and supportive work environment with a focus on teamwork and customer satisfaction
- Recognition and rewards for outstanding performance and contributions to the company
- Opportunities for professional growth and development in a dynamic and innovative company
- *Compensation, Perks, and Benefits:**
- Competitive salary range of $22-$24 per hour
- Two weeks of paid time off, plus all major holidays
- One-hour paid lunch break
- Annual raises and bonuses
- Health insurance
- 401(k) matching
- Paid time off
- Parental leave
- Work from home
- Equipment provided
- *Equal Opportunity Employer:**
careerzynith is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives.
- *Take the Next Step:**
Are you ready to join our team and contribute to our mission of excellence? Apply now and let's discuss how you can become a vital part of our success story.
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