Job Description
- *Join careerzynith's dynamic team and embark on a rewarding career in customer service and collections!**
Are you a customer-centric individual with a passion for helping people? Do you thrive in a fast-paced environment where no two days are the same? Look no further! careerzynith is seeking an experienced Customer Solutions Representative - Collector to join our team. As a key member of our collections team, you will play a vital role in helping customers get back on track with their financial obligations while providing exceptional customer service.
- *About careerzynith**
careerzynith is a customer-centric, leading digital financial services company that is relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. We are committed to diversity and inclusion in the workplace and strive to create a culture that values and respects the unique perspectives and experiences of our employees.
- *The Opportunity**
As a Customer Solutions Representative - Collector, you will be responsible for contacting customers to determine the reason for payment delinquency and negotiating payment commitments. You will work in a fun team environment, helping customers bring their accounts current while maintaining professionalism and adhering to industry best practices. With extensive training and a focus on compliance, negotiating, and selling skills, you will be equipped to handle accounts with speed and accuracy while meeting required performance standards and metrics.
- *Key Responsibilities:**
- Contact customers to determine reason for payment delinquency and negotiate payment commitments
- Handle accounts with speed and accuracy while maintaining professionalism
- Complete phone calls to meet required performance standards and metrics
- Confirm and/or negotiate payment arrangements; research any discrepancies
- Maintain established objectives for delinquency, repossessions, and net losses; stay informed of changes in policies and procedures
- Must maintain strict confidentiality
- Willing to work flexible schedules, weekends, and holidays, and overtime as necessary to meet business needs
- Uses computerized system for tracking, information gathering, and/or troubleshooting
- Respond to customer inquiries via telephone, Shaw workflows, CRTS, and/or e-mails within established time frame
- Evaluate accounts to find a win/win solution to avoid repossession loss
- Document all accounts accurately, clearly, and concisely noting reason for hardship and potential repossession loss
- Responds with accurate information pertinent to the caller's questions using professionalism and integrity
- Adhere to all state and federal laws in the handling of accounts
- *Essential Qualifications:**
- High School Diploma or equivalent required
- Prior experience in financial services or similar industry preferred
- Associate degree or bachelor's degree in business or related field may be used in lieu of experience
- Bilingual skills (Spanish) are a plus
- Excellent listening, oral, and written communication skills
- Attention to detail
- Professional phone etiquette
- Skip tracing skills preferred
- Sales and/or persuasive negotiation skills
- Microsoft Windows and internet-based applications experience required
- Basic typing/data entry skills
- Ability to multi-task and maintain key performance metrics surrounding delinquency, repossessions, call statistics, and Quality Assurance standards
- *Preferred Qualifications:**
- Associate degree or bachelor's degree in business or related field
- Prior experience in collections or customer service
- Certification in collections or customer service
- Experience with computerized systems for tracking, information gathering, and/or troubleshooting
- *Skills and Competencies:**
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment with multiple priorities
- Strong analytical and problem-solving skills
- Ability to maintain confidentiality and handle sensitive information
- Strong attention to detail and organizational skills
- Ability to work independently and as part of a team
- Strong negotiation and sales skills
- Ability to adapt to changing policies and procedures
- *Career Growth Opportunities and Learning Benefits:**
- careerzynith offers a comprehensive training program to ensure your success in the role
- Opportunities for career growth and advancement within the company
- Access to ongoing training and development programs to enhance your skills and knowledge
- Collaborative and supportive work environment
- *Work Environment and Company Culture:**
- careerzynith is a remote-friendly company with a flexible work environment
- Collaborative and supportive work environment
- Opportunities for socialization and team-building activities
- Recognition and rewards for outstanding performance
- *Compensation, Perks, and Benefits:**
- Competitive base pay range: $47,840 - $52,000 USD
- Incentive compensation: Eligible to participate in a variable incentive plan
- Comprehensive benefits package, including: + Time Away: 11 paid holidays, 20 paid time off days, and 8 hours of volunteer time off, yearly+ Planning for the Future: Industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs, and 529 educational save up assistance programs+ Supporting your Health & Well-being: Flexible health and insurance options, including medical, dental, and vision, employee, spouse, and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program+ Building a Family: Adoption, surrogacy, and fertility assistance, paid parental and caregiver leave, Dependent Day Care FSA, back-up child and adult/elder care days, and childcare discounts+ Work-Life Integration: Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers program, and other employee discount programs
- *How to Apply:**
If you are a motivated and customer-focused individual with a passion for helping people, we encourage you to apply for this exciting opportunity! Please visit our website at [www.careerzynith.com](http://www.careerzynith.com) to submit your application.
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