Job Description
At arenaflex, we're revolutionizing the way brands sell online with our AI-powered digital commerce platform. Our unified ecommerce management solutions empower brands to make smarter, faster decisions through insights that optimize the digital shelf, increase retail media ROI, and fuel incremental sales across the world's largest marketplaces. With a global network of over 900 retailers, our end-to-end platform helps 2,200+ of the world's leading brands streamline marketing, supply chain, and sales operations to profitably grow market share in more than 50 countries. As a seasoned Customer Success Manager, Advertising, you'll play a pivotal role in managing and executing advertising campaigns for our enterprise clients. Your expertise in eCommerce advertising, strong analytical skills, and proactive approach to campaign management will drive revenue growth and customer satisfaction. If you're passionate about delivering exceptional results and have a proven track record in managing Ecommerce marketing budgets, we want to hear from you! **About the Role:** As a Customer Success Manager, Advertising, you'll be responsible for managing end-to-end execution of advertising campaigns on platforms such as Amazon, Walmart, and other marketplaces. You'll understand customer needs, plan, organize, and manage all phases of a joint success plan, and focus on how arenaflex's platform can help customers meet those needs. Your goal will be to move the needle with respect to the client's KPIs and continuously showcase the value of arenaflex's platform throughout the engagement period. **Key Responsibilities:** * Manage end-to-end execution of advertising campaigns on platforms such as Amazon, Walmart, and other marketplaces * Understand customer needs, plan, organize, and manage all phases of a joint success plan, and focus on how arenaflex's platform can help customers meet those needs * Move the needle with respect to the client's KPIs and continuously showcase the value of arenaflex's platform throughout the engagement period * Analyze campaign performance data to identify trends, insights, and actionable recommendations * Be an expert on the arenaflex platform and partner with internal teams, including Product and Engineering, to leverage arenaflex's platform capabilities effectively * Collaborate with our internal teams to shape new features **What You'll Bring:** * Bachelor's degree, preferably in Business, Marketing, Communication, Economics, or related field * 5+ total years of professional work experience * 3+ years of experience in running media and advertising engagement with customers, in a consulting/agency role * Experience in managing Ecommerce marketing budgets (specifically on Amazon, Walmart, Kroger, Instacart) at well-respected agencies for large enterprise brands * Experience managing Amazon search marketing budgets in the multi-million dollar range * Well-versed in Bid and Budget management, content optimization, and promotion planning * An analytical approach to problem-solving with advanced Excel skills * Project management experience and ability to anticipate and mitigate risks * Proven experience in working with VP, SVP, and C-level executives of enterprise-level companies * Excellent presentation and communication skills, including both oral and written * Track record of retaining and renewing Enterprise customers in the SaaS space **Compensation and Benefits:** * The typical base pay range for this role across the US is USD: $94,000 - $128,000/per year * This base pay range may be inclusive of several career levels at arenaflex and will be narrowed based on a number of factors, including the candidate's experience, qualifications, and location * Base salary is just one part of your total rewards package at arenaflex. You may also be eligible for long-term incentives, in the form of company stock options, as well as potential discretionary bonuses * You will also receive access to: + Comprehensive medical, vision, and dental coverage + A 401(k)-retirement plan + Short & long-term disability insurance + Life insurance + Paid parental leave + Monthly reimbursements for gym, phone, and internet + 10+ paid company holidays in each calendar year, quarterly Global Recharge Fridays, and unlimited PTO **Work Environment and Company Culture:** arenaflex is a remote-friendly company with a strong preference given to candidates in the St. Louis, MO area. We value diversity and are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other category prohibited by applicable law. **Why Join arenaflex?** * Be part of a revolutionary digital commerce platform that's changing the way brands sell online * Work with a talented team of professionals who are passionate about delivering exceptional results * Enjoy a comprehensive benefits package, including medical, vision, and dental coverage, a 401(k)-retirement plan, and more * Take advantage of opportunities for career growth and professional development * Be part of a company that values diversity and is committed to creating an inclusive work environment If you're a motivated and results-driven professional with a passion for eCommerce advertising, we encourage you to apply for this exciting opportunity to join arenaflex's team as a Customer Success Manager, Advertising. Apply for this job