Job Description
At arenaflex, our mission is to secure the internet and protect consumer data. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. arenaflex has a kind and talented team, and while some have prior security experience, many have been successful at arenaflex without it. Our commitment to innovation and customer satisfaction has led to the development of cutting-edge solutions that have revolutionized the cybersecurity landscape. As the Manager, Customer Success, you will lead a team of Customer Success Managers to deliver successful onboarding, healthy adoption, advocacy, and retention across all of our APAC customer segments. You will develop a high-performing team of CSMs who are customer value-focused and results-driven. The Manager, Customer Success will be responsible for influencing the design of our strategy, as well as implementing/adapting how it will be delivered through their team so that the goals of the function are achieved and surpassed at every successive step arenaflex takes in pursuit of securing the internet and protecting consumer data. **What You'll Do as a Manager, Customer Success at arenaflex:** * Hire, mentor, and develop a team of expert CSMs and a culture of customer centricity, high performance, and accountability * Influence strategy and design of the customer success methodology, including implementation, adoption, customer value, and risk management * Define strategies and coach your team to achieve KPIs, including revenue retention and customer health * Through coaching your team, drive adoption of effective portfolio prioritization, success planning, risk management, and expansion identification * Develop enablement programs that ensure your team members are experts in arenaflex's products, our space, and CSM skills * Partner closely with cross-functional teams, including revenue operations, product, marketing, sales, recruiting, and more * Thrive in a fast-paced startup environment and contribute to transformational change **How to Be Successful in This Role:** * 3+ years of experience leading customer-facing teams, preferably Customer Success or Account Management * A passion for team development, including the ability to define onboarding and ongoing enablement programs that result in career growth for your team * Experience across multiple customer segments is highly desirable * A proven track record of establishing executive-level relationships, navigating issues and escalations, and balancing the needs of both the customer and the business * Strong critical thinking and clear communication skills * Demonstrate a history of making decisions using frameworks and backed by data * Thrive in a fast-paced environment and can effectively lead teams through change * Have deep curiosity of emerging technologies and an enthusiasm for cybersecurity * A natural affinity for problem-solving, and an enthusiasm for making a large impact early on at a start-up **What You Can Expect as a Member of the arenaflex Team:** * Industry-competitive salary and equity * Healthcare stipend towards health insurance for you and your dependents * 16 weeks paid parental leave for all new parents (birthing, non-birthing, and adoptive) * Health & wellness stipend * Remote workspace stipend * Commuter benefits for team members who attend the office * Internet and cellphone stipend * 9 company-paid holidays * 20 days of PTO per year * Virtual team-building activities, lunch and learns, and other company-wide events! **About arenaflex:** We started in 2018, in the wake of several high-profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and manpower it takes to build a solid security foundation. arenaflex was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security. From our early days automating security monitoring for compliance standards like SOC 2, HIPAA, and ISO 27001 to creating the world's leading Trust Management Platform, our vision remains unchanged. Now more than ever, making security continuous—not just a point-in-time check—is essential. Thousands of companies rely on arenaflex to build, maintain, and demonstrate their trust—all in a way that's real-time and transparent. If you're passionate about customer success, cybersecurity, and innovation, we encourage you to apply for this exciting opportunity to join our team at arenaflex. Apply for this job