Job Description
At arenaflex, we're revolutionizing the automotive industry by harnessing the power of technology to drive innovation and success. As a key member of our growing Auto vertical team, the Customer Success Manager, Automotive will play a pivotal role in shaping the future of our business. If you're a seasoned professional with a passion for the automotive sector and a knack for building strong relationships, we want to hear from you. **About arenaflex** arenaflex is a leading provider of cutting-edge solutions for the automotive industry. Our team of experts is dedicated to delivering exceptional customer experiences, driving business growth, and staying ahead of the curve in a rapidly evolving market. With a strong focus on innovation, collaboration, and customer satisfaction, we're creating a new standard for success in the automotive sector. **Job Summary** As a Customer Success Manager, Automotive, you'll be responsible for onboarding, driving adoption, and ensuring long-term satisfaction and retention across a portfolio of mid-sized automotive customers. You'll operate with high autonomy, acting as a trusted advisor to dealership stakeholders, from initial setup through renewal. Your expertise will help build the operational playbook for how arenaflex supports success in the auto market. **Key Responsibilities** * Build trusted relationships with mid-market automotive customers and dealership decision-makers, understanding their unique needs and challenges. * Drive onboarding, training, and strategic check-ins with a focus on practical outcomes and ROI, ensuring customers achieve their goals and objectives. * Support customers in leveraging AI-powered lead handling and marketing automation tools, helping them maximize their potential and stay ahead of the competition. * Act quickly and independently to resolve issues, bringing in internal resources as needed to ensure seamless customer experiences. * Monitor customer health and identify risks or upsell opportunities proactively, taking a proactive approach to customer success. * Coordinate success planning, business reviews, and renewal processes for assigned accounts, ensuring a smooth and efficient experience for customers. * Contribute to the playbook for growing the Auto vertical, sharing trends and customer insights internally to drive business growth and innovation. **Requirements** * 4–6+ years in Customer Success, Account Management, or client-facing roles in automotive tech, with a proven track record of success. * Direct dealership experience or strong familiarity with retail dealership operations, with a deep understanding of the automotive industry. * Experience with SaaS tools, automotive CRMs, or digital marketing platforms, with a strong technical foundation. * Proven ability to manage accounts independently and proactively solve customer challenges, with a customer-centric approach. * Excellent verbal/written communication and relationship-building skills, with a strong ability to build trust and rapport with customers. * Tech-savvy with comfort navigating multiple tools (Salesforce, Looker, Google Workspace); familiarity with automotive CRMs is a plus. * Strong organizational skills in a fast-paced, constantly evolving environment, with a ability to prioritize tasks and manage multiple projects simultaneously. * Bachelor’s degree or equivalent experience, with a strong academic record and relevant coursework. * Ability to travel periodically based on customer and business needs, with a valid driver's license and a clean driving record. **Additional Information** * The base pay for this position ranges from $85,000 - $100,000 per year, plus 20% variable bonus for an expected On-Target Earnings (OTE) of $102,000 - $120,000 per year. * Pay is based on a number of factors including market location and job-related knowledge, skills, and experience. * arenaflex offers comprehensive health, dental, and vision benefits, flex time PTO, 401k, and equity, with further details available upon request. **Why Join arenaflex?** * Be part of a dynamic and innovative team that's shaping the future of the automotive industry. * Work with a talented and diverse group of professionals who are passionate about customer success and innovation. * Enjoy a competitive salary and benefits package, with opportunities for growth and professional development. * Contribute to the development of arenaflex's Auto vertical, helping to drive business growth and innovation in the industry. * Collaborate with cross-functional teams to deliver exceptional customer experiences and drive business success. **How to Apply** If you're a motivated and experienced professional with a passion for the automotive industry, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and explore how you can contribute to arenaflex's success. Apply for this job