Job Description
At arenaflex, we're revolutionizing the self storage industry with cutting-edge technology and innovative solutions. Our self storage software platform empowers operators to streamline their businesses, automate processes, and drive revenue growth. With a strong presence in the UK and a growing footprint across Europe, we're seeking an experienced Customer Success Manager to join our team and support our expansion into EU markets. **Why this role matters** As we continue to expand across Europe, delivering exceptional customer experiences is crucial to our success in new markets. As a Customer Success Manager focused on EU markets, you'll play a vital role in onboarding and supporting operators outside the UK, helping them get set up, stay on track, and grow with us. Your expertise and dedication will be instrumental in building strong relationships with our customers, driving adoption, and ensuring their long-term success with arenaflex. **What you'll do** As a Customer Success Manager at arenaflex, you'll be responsible for: * Onboarding new customers across EU markets, guiding them through setup and training to ensure a seamless experience * Providing exceptional support to customers via email, chat, and video, particularly where language or local context matters * Building long-term relationships with your assigned accounts, understanding their needs, and delivering tailored solutions * Monitoring account health, usage, and risks to identify opportunities for growth and improvement * Helping operators get more value from arenaflex, surfacing opportunities, and promoting key features to drive adoption and revenue growth * Utilizing tools like HubSpot, Notion, and Stripe to track progress and inform decisions * Serving as the voice of the EU customer, sharing insights to improve our product and service **What we're looking for** To succeed in this role, you'll need: * Fluency in English and at least one of the following languages: French, Spanish, German, or Italian * Organizational skills, a calm demeanor, and excellent interpersonal skills * Strong communication skills, both written and verbal * Comfort and confidence in using and explaining software * Experience in SaaS, onboarding, or customer support is beneficial but not required **What we offer** As a valued member of our team, you'll enjoy: * A competitive salary * Share options * 35 days holiday * Private health insurance (for you + family) * Pension plan * Remote work with optional access to our Belfast office * Apple hardware **Career growth opportunities and learning benefits** At arenaflex, we're committed to helping our employees grow and develop their skills. As a Customer Success Manager, you'll have opportunities to: * Develop your expertise in customer success, SaaS, and self storage * Collaborate with cross-functional teams to drive business growth and innovation * Participate in training and development programs to enhance your skills and knowledge * Contribute to the development of our product and service offerings **Work environment and company culture** arenaflex is a fast-growing, innovative company that values collaboration, creativity, and customer satisfaction. Our team is passionate about making a difference in the self storage industry, and we're committed to creating a work environment that's inclusive, supportive, and fun. As a Customer Success Manager, you'll be part of a dynamic team that's dedicated to delivering exceptional results and making a lasting impact. **How to apply** If you're a motivated and experienced professional looking to join a dynamic team and drive growth and success in EU markets, we encourage you to apply. Please submit your application via the form by 27 July 2025. We're reviewing applications as they come in and will be in touch if it looks like a match. Apply for this job