Job Description
At arenaflex, we believe that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we're seeking a talented and experienced Customer Success Manager to join our team. As a key member of our Global Industries team, you will play a vital role in driving business growth, customer loyalty, and retention on a global scale. **About arenaflex** arenaflex is a global leader in providing expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. **The Opportunity** We're looking for a seasoned Customer Success Manager to support our Global Account Managers and Managing Directors in managing the relationships and growth for arenaflex's Global Industries Accounts. The ideal candidate will possess both a sales and operational background that enables them to successfully build and maintain relationships, advise customers, develop innovative programs, and expand across new business units on a global scale. **Your Role in Our Mission** As a Customer Success Manager, you will be responsible for: * Collaborating in the development and execution of Global Account strategies * Collaborating cross-functionally within all levels of the organization and advocating for external and internal teams * Supporting the Global Industries team to drive business, customer loyalty, and retention on a global and/or local in-country scale (depending on the scope of the role) * Building and maintaining strong relationships with customer key contacts * Leading recurring calls to keep customers informed of key items/issues * Ability to support and help lead Business Reviews * Leading operational and account support activities to include; changes in customer service, inventory transfers, billing and invoicing, issue resolutions, incidents, etc. * Accountable for managing bad debt **Valued Skills and Experience** To succeed in this role, you will need: * Customer Success or Account Management related experience, with a focus on working with Enterprise organizations or experience working with customers on a global level * Ability to handle challenging customer situations with empathy, professionalism, and patience * Proven experience in an account management role, strong project management skills, and a strategic thinking and problem-solving mindset * A strong background and knowledge of digital strategy and transformation activities and solutions including SaaS, machine learning capability and technology, analytics, cloud storage, information governance, electronic content management, business process / workflow enablement and outsourcing, document and information capture * Familiarity with CSP (customer success platform) software and customer success tools * Strong analytical background, specifically focused on customer success performance metrics * Proactively identify and mitigate risks to prevent churn or customer dissatisfaction * Excellent communication, teaming, and presentation skills * Experience of working within a large company with a complex structure would be beneficial * Strong customer service & engagement experience * Strong phone presence and comfortable initiating conversations * Self-starter and proactive problem solver **Discover What Awaits You** At arenaflex, we offer a dynamic and inclusive work environment that values individuality and promotes growth. As a Customer Success Manager, you will have the opportunity to: * Discover Limitless Possibilities: Embark on an exciting journey with arenaflex, a global organization that embraces transformation and innovation * Empowering Inclusion: Join a supportive environment where everyone's voice is heard, opinions are valued, and feedback is encouraged, fostering an atmosphere of inclusion and belonging * Global Connectivity: Connect with 26,000+ talented individuals from 59 countries, opening doors to diverse cultures and fostering global learning opportunities * Championing Individuality: Be part of a winning team that celebrates diversity and encourages individual differences to drive greatness * Competitive Total Rewards: supporting your career at arenaflex, family, personal wellness, and wellbeing (Local benefits may vary based on country-specific policies) * Embrace Flexibility: Experience the freedom of remote/hybrid work, enabling a harmonious work-life balance (dependent on role) * Unleash Your Potential: Access abundant opportunities for personal and professional growth, preparing you for a digitalized future * Valuing Every Contribution: Join a workplace that actively encourages and supports all talents, recognizing the unique impact of each individual * Pioneering Sustainability: Contribute to our vision of fostering a sustainable and thriving workforce, leaving an enduring legacy for generations to come **How to Apply** If you're a motivated and experienced Customer Success Manager looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job