Job Description
At arenaflex, we create spaces that make people feel welcomed, informed, and connected, and we want our customers to feel the same way about their relationship with us. As a Customer Success Manager (CSM) at arenaflex, you will be the trusted advisor and main point of contact for our customers, assisting and guiding them through all aspects of their lifecycle. Your role will be to help our customers achieve their core project objectives and find new and fresh ways to communicate with their audience. **About arenaflex** arenaflex is a leading provider of digital signage solutions, empowering businesses to create engaging and interactive experiences for their customers. Our software keeps content fresh through collaboration, dynamic playlists, data feeds, and scalable server software. With BrightSign, Apple TV, and Windows media player support, arenaflex is the industry leader in enterprise digital signage content management. **Our Story** arenaflex was founded on a simple yet powerful principle: making signage software that everyone can use. Our founders' experience in training teachers to use multimedia authoring software led to a realization that the tool was the problem, not the users. This epiphany sparked the creation of arenaflex, which has been delivering innovative digital signage solutions for over 20 years. **Our Core Values** At arenaflex, we live by three core values that guide our actions and decisions: * **Compassion**: We believe in treating people with kindness, empathy, and respect. Our relationships are built on trust, and we strive to make a positive impact on our customers' lives. * **Clarity**: We value simplicity, accountability, and efficiency. We believe in clear communication, transparent processes, and a commitment to excellence. * **Continual Improvement**: We are passionate about growth, learning, and innovation. We encourage experimentation, feedback, and continuous improvement to stay ahead of the curve. **Job Summary** As a Customer Success Manager at arenaflex, you will be responsible for building and maintaining long-term relationships with our customers. You will work closely with stakeholders and end-users to understand their needs, provide solutions, and ensure their success with our products and services. Your goal will be to retain the highest level of customer retention possible and identify expansion opportunities. **Responsibilities** * Facilitate best practice onboarding meetings with new customers based on customer-specific goals. * Engage and ensure all customers have the resources they need to be successful. * Develop and maintain long-term relationships with stakeholders and end-users. * Lead customer account review meetings to ensure the account is still meeting customer needs and identify expansion opportunities. * Engage with customers strategically during their journey to keep a pulse on customer needs. * Engage with customers as renewals approach to address any issues prior to renewal. * Quote renewals and plan changes for direct customers. * Facilitate and quote expansion opportunities. **Requirements** * Solid customer communications skills * Ability to develop trusted relationships with various levels of an organization * Strong written and verbal communication * Attention to detail * Team-orientated * Facilitation skills * Adjustable self-starter, willing to tackle challenges head on * Experience working in a SaaS environment * Superb self-focused time management skills **What You'll Achieve in the First Six Months** * Become familiar with the arenaflex Cloud product and its core use cases through training and customer interactions. * Develop a familiarity with arenaflex's CRM, quoting tools, and other associated customer management tools and basic tasks. * Begin taking over day-to-day account management tasks and communicating with customers via standardized workflows. * Start quoting renewals and expansions for customers. * May begin assisting with Account Reviews and customer onboarding consultations. * Begin taking full ownership of a subset of accounts at the guidance of your direct manager. * Run customer calls, as necessary. * May perform account reviews. **What We Offer** * Competitive salary: $60,000 - $67,000 per year * 100% remote work * Exempt job status (FLSA Administrative Exemption) * 40 hours per week * Review after 90 days * Opportunities for career growth and professional development * Collaborative and dynamic work environment * Comprehensive benefits package (including health, dental, and vision insurance, 401(k) matching, and more) **How to Apply** If you're a motivated and customer-focused individual who is passionate about building relationships and driving growth, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the perfect fit for this role. Apply for this job