Job Description
Join careerzynith, a fast-growing industrial AI SAAS start-up, as we revolutionize the manufacturing industry with our patented full-stack software for automation of decision-making on the factory floor. As a Customer Success Manager, you will play a pivotal role in shaping the future of manufacturing by leveraging best-in-class AI and software. We are a unique organization with a niche skill set that you will also develop while working with us.
- *About careerzynith**
careerzynith is a cutting-edge industrial AI SAAS start-up founded by IIT D/ BITS alumni with extensive experience in McKinsey, IBM, Google, and others. Backed by marquee VC funds like Accel, Venture Highway, and 25+ illustrious angels, including 14 unicorn founders, we are one of the world's very few AI product start-ups to be a partner to GCP, Azure, and AWS. We are also the AI partner of choice for CII, ICC, and NASSCOM.
- *Job Description**
As a Customer Success Manager at careerzynith, you will be responsible for engaging directly with 5-7 customers to configure and implement our AI solution according to functional and performance requirements. You will drive user happiness by being in-charge of deployment at some of our key clients, develop and maintain good relationships with clients, and ensure a high degree of client satisfaction to assure exceptional results with regular visits.
- *Key Responsibilities:**
- Engage directly with 5-7 customers to configure and implement AI solution according to functional and performance requirements.
- Drive user happiness by being in-charge of deployment at some of our key clients.
- Develop and maintain good relationships with clients and ensure a high degree of client satisfaction to assure exceptional results with regular visits.
- Based on requirements, develop solution concepts and system architectures together in coordination with the engineering team.
- Collaborate with the product owners, business users, and technical team to design and implement solutions.
- Work closely with client's technical team to understand requirements and draft solution proposals integrate with customers' existing systems.
- *Work Location and Travel Requirements**
The work location is remote, but candidates must be located in Ohio, Pennsylvania, Michigan, Illinois, Indiana, Wisconsin, New York, West Virginia, Tennessee, or Arkansas. A passport is a must-have given frequent travel to clients in the USA, Brazil, and Columbia.
- *Required Skills, Competencies & Experience:**
- 4+ years of SaaS CSM experience (firm requirement)
- Managing a BoB of $2-$3+ MM and some past experience in cross-sell and up-sell
- Previous experience in Manufacturing or Industrial sectors is a huge plus
- Develop and maintain strong, long-lasting relationships with key stakeholders within client organizations
- Collaborate with clients to understand their unique business needs and objectives, and tailor our platform solutions to align with their goals
- Be open to share, communicate, and discuss with colleagues and demonstrate open tolerance to recommendations and to learn and implement solutions as a team
- Ability to develop Healthy Customer Relationships, enhance customer training, and product usability
- Strong knowledge and understanding of business needs with the ability to establish/maintain a high level of customer trust and confidence
- *What can you expect?**
- Ability to shape the future of manufacturing by leveraging best-in-class AI and software
- World-class work culture, coaching, and development
- Mentoring from highly experienced leadership from world-class companies (refer to careerzynith website for details)
- *Expected Salary and Benefits**
The expected salary for this role is $100,000 - $120,000 per year. careerzynith offers a comprehensive benefits package, including health insurance, retirement plans, and paid time off.
- *How to Apply**
If you are a motivated and experienced Customer Success Manager looking to join a cutting-edge industrial AI SAAS start-up, please apply for this role through our website or by clicking on the link below.
We look forward to hearing from you!
Apply for this job