Job Description
At careerzynith, we're on a mission to revolutionize the way businesses interact with their customers. As a Customer Success Representative, you'll play a vital role in helping us achieve this goal by providing exceptional support and ensuring our customers' needs are met. If you're passionate about data-driven decision making, customer satisfaction, and continuous growth, we want to hear from you!
- *About careerzynith**
careerzynith is a dynamic and innovative company that's dedicated to delivering cutting-edge solutions to businesses across various industries. Our team is comprised of talented individuals who share a common goal: to provide unparalleled customer experiences that drive growth and success. As a part of our team, you'll have the opportunity to work with a diverse range of clients, develop your skills, and contribute to the company's continued success.
- *The Role**
We're seeking an experienced Customer Success Representative to join our team on a part-time, remote basis. As a Customer Success Representative, you'll be responsible for:
### Key Responsibilities
- Monitoring real-time metrics to maintain healthy call center production and being proactive when signs of poor health occur
- Promptly answering inbound support emails and responding to customer inquiries and service requests in a professional and courteous manner
- Communicating with the careerzynith Operations and Product departments, and BPO leads when solving issues related to the ordering platform or agent staffing; escalating to careerzynith Account Management and Leadership as needed
- Supporting the onboarding of new customers by creating accounts in careerzynith's database, verifying telephony setup, and answering questions
- Maintaining careerzynith's knowledge base for customers and assisting in the creation of new SOPs
- Tracking and documenting all happenings in HubSpot, following up on open tickets from earlier in the day/week
- Contacting Restaurant partner locations as needed to facilitate order recovery
### What You'll Get
- Flexible, part-time hours with hourly pay
- Generous stock option plan
- Unlimited PTO
- 100% remote work
- Opportunity to "wear lots of hats" and accelerate your career
- Ownership, responsibility, and empowerment in what you do
- Incredible teammates and a caring workplace culture
### What Sets You Up for Success
- 3+ years of experience in a data-heavy, technical-product-focused customer support/success role. True call center experience would be a plus.
- Flexible/open availability.
- Metrics-savvy & Proactive: experience monitoring metrics real-time and making decisions based on data to protect business stability and efficiency.
- Accountable & Independent: you're self-directed and take pride in your work. It's clear that you're invested in your own professional growth, as well as the growth of the company you represent.
- Tech savvy: you're computer-savvy. CRM/ticketing system experience is preferred, but not required.
### Why careerzynith?
- careerzynith is a company that values its employees and provides opportunities for growth and development.
- Our team is passionate about delivering exceptional customer experiences and is dedicated to making a positive impact.
- We offer a flexible and remote work environment that allows you to balance your work and personal life.
- careerzynith is a company that's committed to innovation and continuous improvement, and we're always looking for talented individuals to join our team.
### How to Apply
If you're passionate about customer success and are looking for a challenging and rewarding role, we encourage you to apply. Please submit your resume and a cover letter explaining why you're the perfect fit for this role. We can't wait to hear from you!
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