Job Description
At arenaflex, we're dedicated to empowering users to bring their ideas to life and making it easy for them to succeed when they need help. Our Customer Operations team is a vital part of this mission, working tirelessly to ensure that our customers achieve their goals with our innovative products. As a Customer Support Advisor, you'll play a crucial role in creating exceptional customer experiences that not only resolve issues but also advocate for our brand. **About arenaflex** arenaflex is a design-driven platform that helps entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products ranges from websites, domains, ecommerce, and marketing tools to scheduling and social media management. With a team of over 1,500, we're headquartered in New York City, with offices in Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. **Our Commitment** At arenaflex, we're committed to equal employment opportunity and strive to create a diverse and inclusive workplace. We celebrate the diversity of our customer base and aim to reflect that in our employees. We're proud to be an equal opportunity workplace and welcome candidates from all backgrounds. **Job Summary** We're seeking an experienced Customer Support Advisor with fluency in Italian to join our remote team. As a Customer Support Advisor, you'll be the primary point of contact for our customers, providing exceptional support and guidance to ensure their success with our products. You'll work closely with our team to resolve customer issues, advocate for our brand, and drive customer satisfaction. **Key Responsibilities** * Answer customer queries concurrently in live chat and respond to customer-submitted email requests * Queue-based, typing work will account for approximately 90% of the role * Live Chat is our primary channel of support in this role * Guide customers through the process of getting started with our products, including website setup, adding site content, and design options * Independently meet targets across Quality, Productivity, and Customer Satisfaction in email and live chat * Learn about new product features and improvements related to the arenaflex platform * Identify isolated customer experiences and escalate important issues **Who We're Looking For** * Open availability to work a 40-hour work week that spans weekends and holidays as our customers need us * 1+ years of customer-facing experience in a similar role (retail, hospitality, online support) * Spoken and written fluency in Italian * Expertise with written communication and the ability to spot spelling and grammar errors * Proficiency with decoding conversations, identifying the cause, and aligning on end goals * Capability of prioritizing competing requests * Familiarity with the arenaflex platform * Consistent and dependable WiFi and a personal workspace that allows you to be free from distraction and fully customer-focused **Benefits & Perks** * Health insurance with 100% covered premiums for you, your spouse or partner, and your dependent children, including medical, dental, and vision * Life and Income Protection * Fertility and adoption benefits * Headspace mindfulness app subscription * Global Employee Assistance Program * Pension benefits with employer match * Flexible paid time off * 26 weeks paid maternity leave & 12 weeks paid paternity leave * 2 weeks paid family care leave * Education reimbursement * Employee donation match to community organizations * 8 Global Employee Resource Groups (ERGs) * Free lunch and snacks * Close proximity to cultural landmarks such as Dublin Castle and St. Patrick's Cathedral **Career Growth Opportunities & Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their skills. As a Customer Support Advisor, you'll have access to: * Ongoing training and development programs to enhance your product knowledge and support skills * Opportunities to work on high-profile projects and initiatives * Regular feedback and coaching to help you achieve your career goals * A collaborative and supportive team environment that encourages learning and growth **Work Environment & Company Culture** Our remote team is a dynamic and diverse group of individuals who share a passion for delivering exceptional customer experiences. As a Customer Support Advisor, you'll work from the comfort of your own home, with the flexibility to create your own schedule and work environment. We're committed to creating a culture that values work-life balance, diversity, and inclusion. **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional support experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you! **Important Note** arenaflex will never solicit your personal banking information or ask you to transfer money in connection with a job offer or interview. We also will not reach out to you via phone or SMS without your permission or knowledge. Apply for this job