Job Description
Introduction to arenaflex arenaflex is a leading global online marketplace for books and collectibles, offering a vast array of new, used, rare, and out-of-print books listed for sale by thousands of sellers. As a subsidiary of a renowned e-commerce company, arenaflex is committed to providing exceptional customer experiences and support to its merchants and clients. We are now seeking a highly skilled and dedicated Customer Support Associate to, with a focus on Vendor Support Tasks (SSO) and fluency in the Spanish language.
Job Overview In this critical role, you will serve as the primary point of contact between arenaflex and external merchants, providing email and phone support to address their business-related inquiries and concerns. Your expertise and prompt assistance will have a direct and significant impact on the arenaflex customer experience. As a Customer Support Partner, you will be responsible for resolving ongoing system issues, driving process improvements, developing internal documentation, and contributing to a collaborative team environment.
Key Responsibilities Offer timely and professional support to arenaflex merchants via email and phone, ensuring prompt resolution of their queries and concerns. Assist merchants with technical issues related to inventory and order management, including the escalation of issues when necessary through the proper channels. Provide sales tax, compliance, and other relevant support to merchants, ensuring they are well-informed and equipped to manage their arenaflex business effectively. Meet and maintain outstanding performance metrics, including quality, productivity, and first contact resolution, to ensure the highest level of customer satisfaction.
Effectively seek solutions through analytical thinking and problem-solving skills, identifying patterns and opportunities for improvement, and proposing innovative ideas to enhance the customer experience. A Day in the Life As a Customer Support Associate at arenaflex, your day will be filled with a variety of challenging and rewarding tasks. You will interact with merchants from diverse backgrounds, providing personalized support and resolving complex issues in a professional and courteous manner.
Your strong communication and problem-solving skills will enable you to navigate complex situations, and your ability to work in a fast-paced environment will ensure that you thrive in this dynamic role. Essential Qualifications Bachelor's degree or equivalent experience. B2 or above proficiency in both written and verbal communication in Spanish, with the ability to communicate effectively with a wide range of client personas in a diverse environment. Proven experience of at least 1 year in a frontline, outer-facing role requiring email, voice, or message board-type interactions with clients.
Experience in a technical support process for web-enabled software products or services. Strong prioritization and time management skills, with the ability to work efficiently in a fast-paced environment. Preferred Qualifications Experience investigating technical systems with clients, with a strong understanding of technical concepts and terminology. Some knowledge of database tools and software applications. Experience in training, coaching, or mentoring, with the ability to share knowledge and expertise with colleagues.
Proficiency in more than one language (German, French, Italian, or other languages), with the ability to support merchants from diverse linguistic backgrounds. Career Growth and Development At arenaflex, we are committed to the growth and development of our employees. As a Customer Support Associate, you will have access to a range of training and development opportunities, including workshops, webinars, and on-the-job training. You will be encouraged to share your ideas and feedback, and your contributions will be recognized and rewarded.
With a strong focus on career advancement and professional growth, arenaflex offers a supportive and dynamic environment that will help you achieve your career goals. Work Environment and Company Culture arenaflex is a global company with a diverse and inclusive culture. We value our employees' unique perspectives, experiences, and backgrounds, and we strive to create a work environment that is welcoming, supportive, and respectful. Our offices are designed to foster collaboration, creativity, and innovation, with state-of-the-art facilities and amenities.
As a Customer Support Associate, you will be part of a close-knit team that is passionate about delivering exceptional customer experiences and supporting the success of our merchants. Compensation and Benefits arenaflex offers a competitive salary range of $70-$80 per year, depending on experience and qualifications. In addition to a comprehensive benefits package, you will enjoy a range of perks and benefits, including opportunities for career advancement, professional development, and recognition.
Our compensation and benefits package is designed to reward your hard work and dedication, and to support your overall well-being and job satisfaction. Conclusion If you are a motivated and customer-focused individual with a passion for delivering exceptional support and service, we encourage you to apply for this exciting opportunity at arenaflex. As a Customer Support Associate, you will play a critical role in driving the success of our merchants and clients, and you will be part of a dynamic and supportive team that values your contributions and ideas.
Don't miss this chance to join a leading global e-commerce company and take your career to the next level. to become a part of the arenaflex team! To apply for this role, please follow these steps: Read the official job description and requirements carefully. Fill out the application form and attach the required documents, including your qualifications certificate, passport-size photograph, and signature. and wait for further instructions from our recruitment team. We look forward to receiving your application and exploring how you can contribute to the success of arenaflex.