Job Description
At arenaflex, we're on a mission to revolutionize the real estate sector by providing a secure platform that verifies the identities of parties involved in transactions, authenticates wire transfer instructions, and detects potential fraud attempts. Our cutting-edge technology is designed to mitigate risks and ensure that every transaction is conducted with confidence and peace of mind. As a Customer Support Associate, you'll play a vital role in supporting our customers by ensuring data accuracy and assisting with our verification products. **About arenaflex** arenaflex is a dynamic and innovative company that has been recognized as one of the Best Startups to Work in Austin, made the Inc. 5000 list, and won Best Culture by Purpose Jobs two years in a row. We're guided by our core values and our vision of a world without wire fraud. Our team is dedicated to enhancing security and fighting fraud, and we're committed to creating a work environment that's both challenging and rewarding. **Job Summary** As a Customer Support Associate, you'll be responsible for supporting our customers by ensuring data accuracy and assisting with our verification products. You'll be our users' trusted point of contact and an essential part of the fraud prevention process. In addition to maintaining the integrity of our product database, you'll help facilitate manual processes related to ordering and verifying payoffs and other critical customer workflows. **Responsibilities** * Meticulously examine data from various sources to ensure accuracy and completeness * Identify and correct data errors and inconsistencies * Research and verify missing information to ensure data completeness * Conduct an average of 35 daily outreach calls to confirm business information * Follow established data entry procedures and guidelines to maintain a high level of accuracy and efficiency * Provide high-quality, responsive support to customers using our verification products * Document customer interactions and escalate issues when appropriate * Help to create guides and other training materials for customers on our products * Assist with ordering and receiving documentation from lenders and other sources * Maintain confidentiality and security of sensitive information **What You Will Need** * Clerical office skills, including computer skills and data entry, are preferred * Strong communication and interpersonal skills with a customer-first mindset * Detail-oriented with strong investigative skills * Reliable with a positive and professional attitude and strong work ethic * Ability to learn and navigate multiple systems and portals * Adaptability to handle changes in procedures and software systems * Ability to prioritize, ask questions when appropriate, and exercise good judgment * Strong organizational skills with an ability to manage time and resources effectively * Comfort with both customer-facing responsibilities and internal data integrity work * A curiosity to take on new challenges and help build new processes **Benefits** * Flexible vacation * 12 company-paid holidays * 10 paid sick days * No work on your birthday * Health, dental, and vision Insurance (including a $0 option) * 401(k) with matching, and no waiting period * Equity * Life insurance * Generous parental paid leave * Wellness reimbursement of $300/year * Professional development reimbursement * Competitive pay **Additional Information** At arenaflex, we believe that company culture is the best predictor of success. Our core values are: * Protect the Customer * Raise the Bar * Operate with Urgency * Grow with Grit * Ride the Wave * Enthusiasm Spreads * Stay Connected * Send It. We're committed to creating a work environment that's both challenging and rewarding. If you're passionate about making a difference in the real estate sector and have a strong desire to learn and grow, we encourage you to apply for this exciting opportunity. **How to Apply** If you're ready to join a dynamic and innovative team that's making a real impact in the fight against wire fraud, please submit your application through our website. We can't wait to hear from you! Apply for this job