Job Description
Are you passionate about delivering exceptional customer experiences and passionate about the world of tech? Do you have a knack for building positive relationships with customers and a flair for staying up-to-date with cutting-edge technology? If so, we invite you to join our dynamic team at arenaflex as a Customer Support Consultant, where you'll thrive in a multicultural and multilingual environment while enjoying the flexibility of working from home. At arenaflex, we're a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. With over 10 years of experience in the industry, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. Our team is dedicated to providing a wholesome positive experience for our clients, and we're now looking for a talented Customer Support Consultant to join our ranks. **What You'll Do:** As a Customer Support Consultant at arenaflex, you'll be responsible for providing exceptional customer support via chats, emails, and other communication channels. Your primary goal will be to build positive and long-lasting relationships with customers, ensuring their needs are met and exceeded. You'll work closely with our team to meet key performance indicators (KPIs) and stay up-to-date with the latest technology trends. Some of your key responsibilities will include: * Providing exceptional customer support via chats, emails, and other communication channels * Building positive and long-lasting relationships with customers * Meeting team KPIs and staying up-to-date with cutting-edge technology * Securingly working with customers' sensitive information * Applying the latest and greatest customer happiness practices * Maintaining working knowledge of our client's products and services * Communicating with developers and other departments of various IT companies **What You Need to Succeed in This Role:** To succeed as a Customer Support Consultant at arenaflex, you'll need to possess a unique combination of skills and experience. Here are some of the key requirements: * Native Japanese and English communication skills * At least 6 months of experience in a customer support role * Personal or professional experience in crypto is a must * Analytical and research skills * Positive and responsible attitude * Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload) **A Great Plus:** While not required, experience with CRM systems will be a great plus in this role. **Benefits and Perks:** As a Customer Support Consultant at arenaflex, you'll enjoy a range of benefits and perks that will make your work-life balance a breeze. Some of the highlights include: * Flexible schedule * Opportunity to work fully remotely * Inclusive international environment * Compensation in USD * Good bonuses for referring friends * Paid intensive training and probation * Work-life balance * Responsive management interested in your growth and long-lasting cooperation * Greenhouse conditions for self-development **Who We Are:** arenaflex is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. **Why Join Us:** At arenaflex, we treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. We welcome people with various backgrounds and experiences, and we're now looking for talented individuals like you to join our team. If you're passionate about delivering exceptional customer experiences and passionate about the world of tech, we invite you to send your CV in English, pointing out your outstanding skills! **Visit Our Website:** To learn more about arenaflex and our team, please visit our website at [www.arenaflex.com]( **Disclaimer:** arenaflex is a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits. **Apply Now:** If you're ready to take your career to the next level and join a dynamic team of customer support professionals, apply now to become a Customer Support Consultant at arenaflex! Apply for this job