Job Description
Join arenaflex, a global leader in laboratory expertise and internationality, as a Customer Support Engineer for Molecular Spectroscopy and Lab Informatics. We are a dynamic organization that provides instruments, software, services, and consumables for the entire analytical laboratory workflow. Our team is dedicated to delivering high-quality customer service and support to our customers in Switzerland, enabling scientists to make discoveries that improve the quality of life. **About arenaflex** arenaflex is a global company headquartered in Santa Clara, California, USA, at the heart of Silicon Valley. We are a leader in the analytical laboratory workflow, providing instruments, software, services, and consumables to customers worldwide. Our mission is to inspire and support discoveries that advance the quality of life. We provide life science, diagnostic, and applied market laboratories with the tools and expertise they need to gain the answers and insights they seek. **Job Overview** As a Customer Support Engineer for Molecular Spectroscopy and Lab Informatics, you will play a critical role in providing hands-on technical support to our customers and colleagues across various industries, including pharmaceutical, energy, research and development, environmental, and biomedical. You will work on-site at various labs in Switzerland, supporting customers with various analytical techniques and solutions, including molecular spectroscopy and Lab Informatics. **Key Responsibilities** * Provide hands-on technical support to customers and colleagues, including installing and optimizing hardware/software/network products, performing maintenance and repairs, diagnosing and resolving product performance issues, and providing end-to-end solutions. * Ensure customer satisfaction by guiding and training users on preventive maintenance and configurations, as well as how to optimally use high-end features of arenaflex's systems and software. * Work with the sales team to deliver tailored one-to-one consulting related to the customer's specific needs. * Regular participation in high-quality training courses and remain on the latest technical level of arenaflex's hardware and software products. **Qualifications** * An academic degree in science or engineering, including but not limited to chemistry, analytical chemistry, biochemistry, biotechnology, or similar. * Good knowledge/experience in analytical techniques and method development (Chromatography and Molecular Spectroscopy) in a similar position or as an End-user. * User experience in instrument data analysis software, and problem-solving skills, particularly for fixing, applications support, and/or general instrument maintenance. * A strong drive to learn and expand your skills, enjoy working remotely, whilst engaging and visiting customers on-site. * Excellent written and verbal communication skills in German and English, French is a plus, and the ability to coordinate and prioritize efficiently. * Founded knowledge related to network and database infrastructure. * Strong attention to detail and processes, ensuring compliance with arenaflex's Quality standards, ability to handle customer expectations, and balance customer requirements with business needs. **What we offer** * A home-based position with 50% travel, averaging 1-2 days away from home per week. * Comprehensive training and development opportunities to become the best in your field, including learning about new applications and workflows in arenaflex's innovative demo facility. * Core global benefits, including Agilent Result Bonus, Stock Purchase Plan, Life Insurance, Pension, Healthcare, Employee Assistance Program, Holiday, and Company activities. **Work Environment and Culture** arenaflex is committed to fostering a healthy work environment that inspires teamwork and innovation in a global scientific community. We aim to provide a flexible working environment that supports your well-being and allows you to achieve your potential. Our culture is built on collaboration, inclusivity, and a shared commitment to delivering high-quality customer service and support. **Why join arenaflex?** * Join a global leader in laboratory expertise and internationality. * Work with a dynamic team that is passionate about delivering high-quality customer service and support. * Enjoy a comprehensive benefits package and opportunities for career growth and development. * Contribute to making a difference in the lives of scientists and researchers worldwide. **How to Apply** If you are a motivated and experienced professional with a passion for delivering high-quality customer service and support, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job