Job Description
At arenaflex, we're passionate about helping you find a job that works for you. How about this one? We're seeking an Experienced Customer Support Representative to join our team in a hybrid environment. With us, it's all about finding the job that's just right. **Why You Should Apply to be an Experienced Customer Support Representative:** * Opportunity to work in a hybrid environment, combining the flexibility of remote work with the benefits of in-person collaboration * Gain experience working with industry-leading ERP systems and MS Office applications * Join a dedicated team with a strong focus on customer satisfaction and collaborative success **What's a Typical Day as an Experienced Customer Support Representative?** You'll be: * Processing multiple daily order entry and billing transactions with an extremely high level of detail * Resolving issues and maintaining customer accounts * Communicating directly with the sales force, internal departments, and clients to resolve issues related to orders, billings, accounts receivable, and returns **This Job Might Be an Outstanding Fit If You:** * Have experience working with an ERP system (Oracle) and are proficient in MS Office Excel and Outlook * Hold a high school diploma or equivalent; an Associate's Degree or equivalent work experience is preferred * Possess a valid driver's license and a good driving record * Have 2+ years of customer or account management experience * Demonstrate knowledge of principles and processes for providing customer service, including customer needs assessment, meeting quality standards for services, and evaluating customer satisfaction * Exhibit strong problem-solving, communication, organizational, customer service, follow-up, and phone skills * Show accuracy in data entry and report generation * Preferably have knowledge of the medical implant industry and hospital customer base * Are willing to work beyond standard hours, as needed to support business needs * Thrive in a team environment and are dedicated, goal-oriented, and self-directed **What Happens Next?** Once you apply, you'll proceed to the next steps if your skills and experience look like a good fit. But don't worry – even if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more. **Helping You Discover What's Next in Your Career** At arenaflex, we're committed to providing you with limitless opportunities to enrich your life. We believe that the more inclusive we are, the better services we can provide. Our team is dedicated to building a diverse and inclusive community that values different backgrounds, perspectives, and abilities. **Benefits, Perks, and Work-Related Resources** As part of our promise to talent, arenaflex supports those who work with us through a variety of benefits, perks, and work-related resources. Some of these include: * Voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability * A retirement savings plan * Service bonus and holiday pay plans (earn up to eight paid holidays per benefit year) * A transit spending account * Paid sick leave under the applicable state or local plan **About arenaflex** Work changes everything. And at arenaflex, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. **Equal Employment Opportunity and Affirmative Action** arenaflex is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status. We take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. **How to Apply** If you're ready to take the next step in your career, apply to be an Experienced Customer Support Representative today! Apply for this job