Job Description
Are you a motivated and empathetic individual looking for a fulfilling career in customer support? Do you have a passion for delivering exceptional customer experiences and a desire to work in a dynamic, global organization that values diversity, equity, and inclusion? If so, we invite you to join arenaflex as a Customer Support Representative – Remote (Military Spouses) and embark on a rewarding career journey that will challenge you, inspire you, and empower you to grow.
- *About arenaflex**
arenaflex is a forward-thinking global organization that has earned numerous awards for its commitment to creating a people-first, inclusive culture and a genuine sense of belonging. We are a team of game-changers from 70+ countries who are united in our passion for delivering exceptional customer experiences and tech-powered innovation. Our purpose is to help the world's best-known brands improve their businesses through exceptional customer experiences, and we're looking for talented individuals like you to join our mission.
- *Career Growth and Personal Development**
As a Customer Support Representative – Remote (Military Spouses) at arenaflex, you'll have the opportunity to reimagine your career journey and develop "friends for life" while working from the comfort of your own home. We'll provide you with all the training, technologies, and continuing support you need to succeed, and our range of FREE Learning and Leadership Development programs will help you grow both personally and professionally. In fact, about 80% of our managers and leaders have been promoted from within, so you'll have plenty of opportunities to advance your career and achieve your goals.
- *Key Responsibilities**
As a Customer Support Representative – Remote (Military Spouses), you'll be responsible for:
- Providing inbound and outbound customer support using a call flow guide
- Identifying and developing opportunities to offer targeted products and services (upselling, cross-selling, lead generation, and upgrades)
- Delivering superior customer experiences through identifying, capturing, and addressing customer needs
- Order processing and monitoring
- Tracking, documenting, and retrieving information in databases
- Offering additional products and/or services with every interaction
- Delivering expert customer experiences with a smile
- *Qualifications**
To be successful in this role, you'll need:
- 1+ year of customer service experience
- 6+ months of soft sales experience (upselling/recommending products or services, soliciting, telemarketing, etc.)
- Must be at least 24 years of age
- Open availability
- A high school diploma or GED
- A quiet, distraction-free environment to work from in your home
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- Strong computer navigation skills and PC knowledge
- A desktop or laptop to complete PC and internet testing; a work computer will be provided after hire
- High Speed internet (no wireless/hotspots or satellite) and a smartphone
- Must reside in the United States and have a valid U.S. address for residence
- *What's in it for you?**
As a Customer Support Representative – Remote (Military Spouses) at arenaflex, you'll enjoy:
- A starting wage between $20 and $21 (pay rate will not be below applicable minimum wage)
- Paid training and performance-based incentives
- Lucrative employee referral bonus opportunities
- 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- Celebrations for arenaflex Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
- *Join our team today!**
If you're a motivated and empathetic individual who is passionate about delivering exceptional customer experiences, we invite you to apply for the Customer Support Representative – Remote (Military Spouses) role at arenaflex. Don't miss this opportunity to reimagine your career journey and develop "friends for life" while working from the comfort of your own home. Apply today and discover why over 440,000 game-changers around the globe call arenaflex their "employer of choice."
- *Location:** USA
- *Time Type:** Full-time
- *Physical & Mental Requirements:** While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
- *Eligibility to Work:** In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
- *Where Job May be Performed:** Currently, this position may be performed only in the states listed here.
- *arenaflex is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.**
Apply for this job