Job Description
At arenaflex, we're passionate about empowering creators to share their stories with the world. As a pioneer in the video streaming industry, we're dedicated to crafting innovative tools that help content creators reach their full potential. If you're a customer-centric professional with a passion for video streaming and a knack for delivering exceptional support experiences, we'd love to hear from you.
- *Join Our Team and Shape the Future of Video Streaming**
We're seeking an experienced Customer Support Representative to join our remote team. As a key member of our support team, you'll play a vital role in providing top-notch support to our users, helping them overcome challenges, and fostering a sense of community around our platform. If you're eager to make a meaningful impact, learn from the best, and grow with a dynamic team, we invite you to apply for this exciting opportunity.
- *What You'll Do**
As a Customer Support Representative at arenaflex, you'll be responsible for:
- Providing accurate and personalized communication to arenaflex users through live chat, email, and social media in a timely manner
- Staying up-to-date on the latest developments in the video and streaming world, so you can offer expert solutions to our customers
- Contributing to your ongoing learning and the success of your team by participating in experimentation efforts across the team that help drive meaningful improvements to the customer experience
- Being an advocate of arenaflex and sharing product knowledge with customers to foster engagement and loyalty to our product
- Passing customer feedback onto the product or sales team to improve arenaflex's offerings
- *What We Look For**
To succeed in this role, you'll need:
- Experience in streaming with arenaflex
- Understanding of how to go live to an RTMP or sites such as Facebook, X, Instagram, or Twitch
- Experience in a customer-facing role, with a keen interest in providing outstanding customer support experiences
- Proficiency in both verbal and written English language (an additional language such as Portuguese, Spanish, French, or German would be a plus)
- Experience using a Help Desk platform, such as Intercom, Zendesk, Freshworks, etc.
- Ability to multitask and handle multiple client conversations simultaneously
- You are resourceful, flexible, and can hold yourself accountable
- You are available to work assigned shift rotations as needed
- Work shift: 5 PM - 2 AM UTC; Days off - Monday and Tuesday
- *About arenaflex**
Back in 2015, arenaflex was founded in Ukraine with a burning passion for helping creators to be seen and heard. As the #1 multistreaming solution, arenaflex inspires over 8 million people worldwide to share their stories through live video and follow their dreams. We believe that a small but highly driven and focused team can make a lasting impact in people's lives.
- *What We Offer**
As a member of our team, you'll enjoy:
- A startup environment and a flat company structure
- Work closely with founders and team to build and grow the product
- Opportunity to make an impact on the evolution of the product
- Ability to create something that influences people's lives
- Equity packages for you to truly be a part of the arenaflex journey
- The tech you need to get your job done
- *Why Join arenaflex?**
At arenaflex, we're not just building a product – we're building a community. We're passionate about empowering creators to share their stories and connect with their audiences. If you're eager to be part of a dynamic team that's shaping the future of video streaming, we invite you to join us.
- *How to Apply**
If you're ready to take your customer support skills to the next level and join a team that's revolutionizing the video streaming industry, apply now!
Apply Now