Job Description
At arenaflex, we're revolutionizing the way people experience healthcare benefits. Our innovative tech platform simplifies the complex world of benefits, saving users time and money. As a key member of our Member Services Team, you'll play a vital role in delivering an exceptional experience to our American customer base. If you're passionate about providing top-notch support and care, we want to hear from you! **About arenaflex** arenaflex is a dynamic and compassionate team driving towards a mission that impacts every single one of us. With over $100M in fundraising to date and a strong track record of growth, we're continuing to make waves in the industry. Our recent Series D funding has propelled us to new heights, and we're now a global team of nearly 400 members. We're proud to have received workplace awards for Inc.'s Fastest Growing Startups and Built In Chicago's Best Places to Work. **Your Impact** As our Healthcare Concierge (Customer Support Specialist), you'll be responsible for processing members' requests (tickets) with the highest priority on delivering a quality product and fully informing members about their benefits and the best ways to use them within the shortest time possible. Your key responsibilities will include: * Interacting with members via telephone and chat to assist and support an appropriate level of care, which may include making inbound/outbound calls to members and/or providers to assist in scheduling appointments and closing gaps in care. * Searching for doctors, clinics, and other healthcare facilities that suit members' needs most accurately and conducting further communication with the providers. * Partnering with your leadership team, practice administrative, or clinical staff to determine the best strategies to support the practice and our members. * Providing a WOW experience and care to HealthJoy's American customer base. **Your Experience** To succeed in this role, you'll need: * Experience in the Customer Support/Service field for at least 6 months. * Proficiency in the English language (Upper-Intermediate+ level). * Strong critical thinking skills, including the ability to ask questions, gather relevant information, think through solutions, and draw conclusions. * The ability to adapt to frequent change. * Exceptional communication skills, including understanding and leveraging the most effective channels for communicating with others (internally and externally). * A high level of empathy, presented in daily interactions with customers and peers. * Good computer literacy skills in Office Suite and Google Programs. * The ability to work both individually and as part of a team. * A solid level of accountability, including following through on commitments, taking responsibility for work, and delivering work on time. **Why Join arenaflex?** * Work with a talented and compassionate team driving towards a mission that impacts every single one of us. * Contribute to an industry-changing tech platform that simplifies the complex world of benefits. * Enjoy a dynamic and supportive work environment with opportunities for growth and learning. * Receive competitive compensation and benefits, including healthcare benefits. * Collaborate with a global team of nearly 400 members. * Make a real difference in people's lives by providing exceptional support and care. **What We Offer** * Competitive salary and benefits package. * Opportunities for career growth and professional development. * Collaborative and dynamic work environment. * Flexible work arrangements, including remote work options. * Access to cutting-edge technology and tools. * Recognition and rewards for outstanding performance. * A comprehensive onboarding program to ensure your success. **How to Apply** If you're passionate about delivering exceptional support and care, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear your story and learn more about your experience. **Note** This is a full-time, 8-hour per day B2B contract role. Candidates must be available to work during US core hours, from 7:30 AM to 4:00 PM CST (14:30 - 23:00 CET). Although this is a remote position, the candidate must reside in Poland. Apply for this job