Job Description
At arenaflex, we're on a mission to revolutionize the way businesses interact with their customers. As a Technical Support Associate, you'll play a vital role in helping small businesses succeed by providing top-notch customer support and technical expertise. If you're passionate about making a difference, have a knack for problem-solving, and enjoy working with people, we want to hear from you! About arenaflex arenaflex is a global leader in customer engagement services, dedicated to delivering exceptional experiences for our clients and their customers.
With a diverse team of talented individuals, we're constantly pushing the boundaries of innovation and excellence. Our commitment to diversity, equity, and inclusion has earned us a reputation as a company that truly values its employees. Job Summary As a Technical Support Associate, you'll be responsible for providing technical support and customer care to external users of arenaflex's technical products and services. You'll work closely with our team to troubleshoot technical issues, provide solutions, and ensure that our customers receive the best possible experience.
If you're passionate about helping others and have a knack for problem-solving, we encourage you to apply for this exciting opportunity. Key Responsibilities * Assist customers with QuickBooks, research, and provide resolution to questions and problems * Troubleshoot issues that are technical in nature, including hardware, software, and networking * Solve problems that may be unstructured and require the use of conceptual thinking skills * Ensure service delivered to customers meets contractual Key Performance Indicator (KPIs) * Listen attentively to customer needs and concerns, demonstrate empathy, and build rapport * Prepare complete and accurate work, including appropriately notating accounts as required * Participate in activities designed to improve customer experience and business performance Essential Qualifications * High school diploma or GED required * At least 18 years of age * Passion for helping others and providing excellent customer service * Strong problem-solving skills and ability to think critically * Effective communication skills, both written and verbal * Ability to work independently with minimal supervision * Dependable and flexible to rotate shifts, as needed Preferred Qualifications * Experience in technical support or customer service * Knowledge of QuickBooks and its features * Strong analytical and troubleshooting skills * Ability to multi-task and adapt to changes quickly * Experience working in a remote or virtual environment What We Offer * Competitive base pay starting at $14.00/hour * Casual dress attire * Paid training to teach you how to use QuickBooks and provide excellent customer support * Medical, dental, and vision plans available * Paid time off (PTO) * 401(k) savings plan * Employee referral bonuses * Opportunities for career growth and professional development Work Environment and Culture * arenaflex is a remote-friendly company, offering the flexibility to work from home * Our team is passionate about making a difference and is dedicated to delivering exceptional customer experiences * We value diversity, equity, and inclusion and strive to create a workplace that is inclusive and welcoming to all * We offer a range of benefits and perks to support your physical and mental well-being If you're passionate about customer support and technical expertise, and want to join a team that's dedicated to making a difference, we encourage you to apply for this exciting opportunity.
Please apply including your resume and a cover letter, to. We can't wait to hear from you! Equal Employment Opportunity arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and welcoming to all.