Job Description
Introduction to arenaflex arenaflex is a leading private industry player that is shaping the destiny of worldwide entertainment. We trust that there is a better manner to observe, and our individuals want our help sometimes. That's where our international customer service (CS) corporation focuses: supplying exquisite interactions for our subscribers around the sector. Our goal is excellence, simplicity, and getting our individuals back to streaming. We are seeking a skilled data entry professional to and contribute to our mission.
Job Overview We are looking for an experienced data entry professional to work full-time with our team. The successful candidate will be responsible for managing data entry projects, developing learning content, facilitating training sessions, and building strong relationships with our stakeholders. If you have a passion for data entry, customer service, and learning development, we encourage you to apply for this exciting opportunity. Key Responsibilities Program management: Outline, document, and maintain the scope of all local L&D projects.
Create, track, and maintain project plans. Develop a trusting partnership with the outsourced call center partners in the region and be a valuable point of contact for all trainers in these outsourced facilities. Learning content development: Conduct gap analysis for performance and training opportunities, identify local and global curriculum needs for tool-based technical and behavioral soft skills. Prioritize the importance of identified gaps, document and present strategies, findings, and recommendations to address performance gaps.
Facilitation: Deliver learning material in face-to-face and virtual environments to leadership audiences and pilot any newly designed curriculum. Run train-the-trainer programs for call center trainers. Educate and develop call center leaders to co-facilitate the delivery of learning material. Dealer management and relationship building: Partner with the training and operational teams of our outsourced call center providers in the region and contribute to the overall performance of the CS business. Guide these teams to achieve success with the right direction, support, and tasks.
Stakeholder management: Build and foster strong partnerships with regional CS colleagues at arenaflex and be an effective voice of the local L&D team. Participate on learning opportunities, priorities, and impact. Collaborate with other business leaders and transform operational opportunities into L&D opportunities. Essential Qualifications 3+ years of experience designing soft skills and tools learning solutions, including onboarding programs focused across a range of levels call center agents, senior call center representatives, emerging leaders, and senior executive audiences.
Experience designing and facilitating learning services that range from a 15-minute learning to multi-week classroom reports. Experience creating learnings, working with LMSs, and virtual learning strategies and tools is highly desired. Strong facilitation experience in various instructor-led programs for various audiences and training skills. Project management experience, ability to collaborate with a team and stakeholders, communicate effectively, and being attentive to detail. Experience working in a fast-paced, outcomes-oriented, data-driven environment.
High degree of independence and ability to work and manage own time efficiently. Bachelor's degree in instructional design or a related degree, master's degree a plus. Fluent in Portuguese and English. Spanish is a plus. Preferred Qualifications Experience working in a cross-cultural global environment is a plus. Experience with content/knowledge management is a plus. Experience designing training curriculum for service, retail, or call center managers/leaders is a plus. Experience with innovative facilitation tools is a plus.
Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our employees. We offer a range of training and development programs to help you build your skills and advance your career. Our learning and development programs are designed to be engaging, interactive, and relevant to your role and interests. We also offer opportunities for career advancement and professional growth, both within your current role and across the organization. Work Environment and Company Culture arenaflex is a dynamic and innovative company that values creativity, collaboration, and customer focus.
We are committed to creating a work environment that is inclusive, supportive, and stimulating. Our company culture is built on a set of core values that include excellence, simplicity, and a passion for learning. We believe in empowering our employees to take ownership of their work and to make decisions that align with our values and mission. Compensation, Perks, and Benefits We offer a competitive hourly rate of $30 per hour, as well as a range of benefits and perks that include health insurance, retirement savings, and paid time off.
We also offer opportunities for professional development and career advancement, as well as a dynamic and supportive work environment. Conclusion If you are a motivated and experienced data entry professional who is passionate about customer service and learning development, we encourage you to apply for this exciting opportunity at arenaflex. We are committed to creating a work environment that is inclusive, supportive, and stimulating, and we offer a range of benefits and perks that include competitive pay, health insurance, and opportunities for professional development and career advancement.
Don't miss out on this opportunity to and contribute to our mission of shaping the destiny of worldwide entertainment.