Job Description
Introduction to arenaflex arenaflex is a leading organization in the healthcare and retail industry, dedicated to providing exceptional services to its customers. With a strong commitment to making a positive impact on communities, arenaflex operates a vast network of stores across the country, serving millions of clients every day. As a key player in the healthcare system, arenaflex offers a wide range of pharmacy and healthcare services, including those that promote equitable access to care for underserved populations.
By leveraging cutting-edge technology and a fully integrated omnichannel experience, arenaflex delivers high-quality products and services that cater to the diverse needs of its clients. Job Overview We are seeking a highly skilled and motivated Data Entry and Customer Service Representative to at arenaflex. As a remote worker, you will be responsible for performing data entry tasks, managing patient enrollment, and providing exceptional customer service to our clients. This is a full-time opportunity that offers a competitive salary range of $27-$35 per hour, as well as a comprehensive benefits package.
If you are a detail-oriented individual with excellent communication skills and a passion for delivering outstanding customer experiences, we encourage you to apply for this exciting opportunity. Key Responsibilities Utilize arenaflex's data entry techniques and rules to process new patient enrollments by entering information into the appropriate system. Handle patient medication requests within HIPAA guidelines and enter refill orders for processing. Investigate to obtain missing prescription information and interpret medical abbreviations (SIG codes).
Resolve all data entry issues related to exceptions. Manage communication with patients (inbound calls, chats, messages) and resolve outbound calls to prescribers and patients as needed. Resolve Third-Party Rejections by inspecting, gathering information, making corrections, and resubmitting for processing according to individual plan requirements. Make phone calls to guarantors and others to obtain information, gain override approval, or otherwise resolve Third-Party Rejections. Provide support to Pharmacists, both those in the office and those in different locations.
Identify and communicate issues to senior-level staff as appropriate. Essential Qualifications High School Diploma or GED. Basic level computer skills (e.g., start and shut down computer, use mouse to point and click, start and close programs, switch between applications, save files, print reports, and access information online). Basic web browser skills to include opening a browser, typing URLs in the correct location, using a search engine, bookmarking a site, navigating back/forward/stop buttons, and completing forms online.
Intermediate level keyboarding skills (at least 25 WPM, typing by memory, formatting documents). Ability to communicate effectively in writing and verbally. Must be at least 18 years old. Preferred Qualifications At least one year of pharmacy technician experience in a retail or call center environment. At least one and a half years of experience as a pharmacy technician with a certificate/registration by the state as granted by the state Board of Pharmacy or nationally recognized certification organization.
Experience providing customer service to internal and external clients, including meeting quality standards for services, and assessment of customer satisfaction. Intermediate to advanced level keyboarding skills (at least 35 WPM, typing by memory, formatting documents). Fluency in Spanish and English. Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our employees. As a Data Entry and Customer Service Representative, you will have access to a wide range of training and development opportunities, including on-the-job training, mentorship programs, and online courses.
Our goal is to help you build a successful and fulfilling career, and we are dedicated to providing the support and resources you need to achieve your goals. Work Environment and Company Culture arenaflex is a dynamic and inclusive workplace that values diversity, equity, and inclusion. We believe in creating a positive and supportive work environment that encourages collaboration, creativity, and innovation. As a remote worker, you will be part of a virtual team that is passionate about delivering exceptional customer experiences and making a positive impact on communities.
We offer a range of benefits and perks, including flexible working hours, competitive pay, and a comprehensive benefits package. Compensation, Perks, and Benefits As a Data Entry and Customer Service Representative at arenaflex, you can expect a competitive salary range of $27-$35 per hour, as well as a comprehensive benefits package that includes medical, dental, and vision insurance, 401(k) matching, and paid time off. We also offer a range of perks and benefits, including flexible working hours, remote work opportunities, and access to online training and development programs.
Conclusion If you are a motivated and detail-oriented individual with excellent communication skills and a passion for delivering outstanding customer experiences, we encourage you to apply for this exciting opportunity at arenaflex. As a Data Entry and Customer Service Representative, you will be part of a dynamic and inclusive team that is dedicated to making a positive impact on communities. With a competitive salary range, comprehensive benefits package, and opportunities for career growth and development, this is an opportunity you won't want to miss.
to and start building a successful and fulfilling career at arenaflex.