Job Description
- *Job Summary:**
Are you a customer service expert with a passion for leadership and a knack for driving business growth? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join careerzynith as a Digital Branch Customer Service Supervisor, where you'll play a critical role in delivering exceptional customer experiences and driving deposit growth.
- *About careerzynith:**
careerzynith is a leading provider of innovative financial solutions, dedicated to empowering individuals and businesses to achieve their financial goals. With a commitment to excellence and a passion for customer satisfaction, we're shaping the future of banking and financial services. Our team of experts is driven by a shared vision of delivering exceptional experiences, fostering growth, and building lasting relationships.
- *About the Role:**
As a Digital Branch Customer Service Supervisor at careerzynith, you'll oversee the day-to-day activities of our Digital Branch Customer Service Representatives (CSRs), ensuring that all new account reviews are processed in accordance with our onboarding procedures and that CSRs operate in a manner consistent with our policies and procedures. You'll provide instruction and training to CSRs, delegate daily work assignments, prepare schedules, maintain records, evaluate employee performance, and analyze new account reports.
- *Key Responsibilities:**
- Oversee the performance of Customer Service Representatives, ensuring that transactions are processed in accordance with internal policies and procedures
- Delegate daily work assignments, prepare schedules, and maintain records/departmental files; provide leadership to the CSR staff
- Train, motivate, and counsel staff; assist Branch Manager in conducting performance appraisals
- Mentor newly hired CSRs, imparting knowledge regarding products and services that careerzynith has to offer
- Serve as a contact for client problem resolution
- Support daily operations of the branch, including timely and efficient completion of transactions while maintaining accurate records
- Provide guidance to customers regarding the opening of new accounts by explaining appropriate product and services offerings that meet their needs; gather information required to process new and existing accounts; communicate internal rules and regulations covering transactions and FDIC protection
- Refer customers to a licensed representative of careerzynith when appropriate
- Access electronic financial information to answer questions related to specific accounts
- Conduct weekly sales, service, and product knowledge meetings
- Comply with regulatory, security, and audit policies and procedures; adhere to careerzynith's Code of Conduct
- Maintain operational controls to ensure safety and security of client and careerzynith assets
- Build or maintain technical and professional knowledge by attending educational workshops and training
- Perform other duties as assigned
- *Essential Qualifications:**
- High School Diploma or GED required; Bachelor's degree preferred
- 5 years of experience as a Senior CSR/New Accounts Representative or equivalent, plus demonstrated leadership ability in an operations area related to banking or retail operations
- 1+ years of supervisory experience required
- Proven history of leveraging financial products and services that provide value to the client
- Possess strong technical skills and experience to operate teller software and other bank-related computer programs
- Proficiency in Microsoft Word & Excel required
- Excellent customer relations skills and ability to communicate and work well with employees and customers in a cooperative, positive manner
- Excellent interpersonal and communication skills (verbal + written)
- Comprehensive knowledge of interest calculations for use in dividend adjustments
- Advanced knowledge of new account operations, including CIP and BSA requirements
- Thorough knowledge of careerzynith's rules and regulations governing accounts and services required
- Display sound judgment, as well as discretion when utilizing confidential information
- Strong analytical skills and creative problem solver
- Ability to work weekends and extended hours or at neighboring branch locations when needed
- *Preferred Qualifications:**
- Experience with careerzynith's products and services
- Familiarity with careerzynith's policies and procedures
- Strong leadership and coaching skills
- Ability to work in a fast-paced, dynamic environment
- Strong analytical and problem-solving skills
- Experience with customer relationship management (CRM) software
- *What We Offer:**
- Competitive salary range: $29.67/hr - $38.47/hr
- Opportunity to work with a leading provider of innovative financial solutions
- Collaborative and dynamic work environment
- Comprehensive training and development programs
- Opportunities for career growth and advancement
- Recognition and rewards for outstanding performance
- Flexible work arrangements, including remote work options
- Comprehensive benefits package, including medical, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off and holidays
- Access to careerzynith's state-of-the-art technology and tools
- *How to Apply:**
If you're a motivated individual with a passion for customer service and leadership, we encourage you to apply now! Please submit your resume and cover letter to [insert contact information]. We can't wait to review your application and discuss this exciting opportunity with you.
- *Equal Opportunity Employer:**
careerzynith is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status, or any other Federal or State legally-protected classes.
Apply for this job