Job Description
Introduction to arenaflex and the Industry arenaflex is a pioneering force in the financial services sector, leveraging cutting-edge technology to deliver exceptional customer experiences. Our Talk Abilities group is at the forefront of this innovation, harnessing the power of artificial intelligence to proactively engage with our cardmembers and provide hyper-customized experiences. As a leader in the industry, we are committed to fostering a culture of inclusivity, diversity, and excellence, where our employees can thrive and grow.
Job Overview We are seeking a highly skilled and motivated Partner Product Director to join our Automation Development team, focusing on the development and implementation of advanced live chat automation capabilities. As a vital member of our team, you will collaborate with cross-functional stakeholders, including product managers, data scientists, engineers, and business partners, to shape our conversational AI client servicing products. Your expertise will be instrumental in driving the growth and success of our digital product offerings, ensuring that we continue to deliver world-class experiences to our cardmembers.
Key Responsibilities Lead the acquisition and integration of continuous product discovery efforts, defining product requirements that unlock opportunities to enhance the customer experience Leverage customer insights, conversational analytics, industry knowledge, and technical expertise to analyze the performance of existing solutions and develop future capabilities Collaborate with engineers, data scientists, and product managers across various value streams to deliver products that balance short-term improvements with long-term investments Partner with the core product team to define customer stories, guide product definition, and build comprehensive acceptance criteria, identifying and addressing any need for additional research to inform future feature design Lead customer testing and post-launch sustainment analysis of automation, identifying areas for improvement and optimizing the experience Analyze performance metrics that indicate the health of the product, developing clear data-informed product recommendations accordingly Maintain and refine the product portfolio, mapping customer stories to the needs of the end-user, while prioritizing for business value Support the definition and creation of the product strategy, roadmap, release plan, and overall customer experience Essential Qualifications To be successful in this role, you will possess a Bachelor's degree in Business, Computer Science, Engineering, or a related field.
You will have a passion for understanding how things work and the ability to apply that knowledge to create connections and identify opportunities with an entrepreneurial mindset and bias towards action. You will be excited about delivering exceptional products and services, empathetic towards customers, and skilled at articulating product functionality. Preferred Qualifications In addition to the essential qualifications, you will have a proven track record of success in a similar role, with experience in product management, digital product development, or a related field.
You will have a strong understanding of conversational AI, chatbot technology, and automation innovation, as well as experience working with cross-functional teams, including engineers, data scientists, and product managers. Skills and Competencies To excel in this role, you will possess excellent communication and interpersonal skills, with the ability to convey complex ideas clearly and concisely to various audiences. You will be a self-starter, able to manage multiple priorities and tasks, and a lifelong learner, with a growth mindset and a desire to stay up-to-date with industry trends and emerging technologies.
You will be a team player, with a collaborative approach and a willingness to help others, and a problem-solver, with a analytical mindset and a ability to think creatively. Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our employees, providing opportunities for career advancement, training, and education. You will have access to a range of learning resources, including workshops, webinars, and online courses, to help you develop your skills and stay up-to-date with industry trends.
You will also have the opportunity to work with a talented and experienced team, learning from their expertise and sharing your own knowledge and insights. Work Environment and Company Culture arenaflex is a dynamic and inclusive workplace, where employees are valued and respected. We offer a range of benefits and perks, including flexible work arrangements, comprehensive health and wellness programs, and opportunities for professional development. Our company culture is built on a foundation of excellence, innovation, and customer focus, and we are committed to creating a work environment that is engaging, challenging, and rewarding.
Compensation, Perks, and Benefits We offer a competitive salary range of $20-30 per hour, as well as a range of benefits and perks, including serious base compensation, extra motivations, 6% organization match on retirement savings plan, free financial coaching and financial wellness support, comprehensive medical, dental, vision, life insurance, and disability benefits, flexible work arrangements and schedules with hybrid and virtual options, and 20+ weeks paid parental leave for all parents, regardless of gender, presented for pregnancy, adoption, or surrogacy.
Conclusion If you are a motivated and experienced digital product manager, looking for a new challenge and opportunity to grow your career, we encourage you to apply for this exciting role at arenaflex. With our commitment to innovation, customer focus, and employee development, we offer a unique and rewarding work environment that will challenge and inspire you. and be part of a dynamic and inclusive workplace, where you can make a real difference and achieve your full potential.