Experienced E-commerce Customer Service Assistant for careerzynith – Amazon and Shopify Expertise Required

🌍 Remote, USA 🎯 Full-time 🕐 Posted Recently

Job Description

At careerzynith, we're on a mission to revolutionize the sports equipment industry by delivering high-quality products to fitness enthusiasts worldwide. As a rapidly expanding brand operating in the UK, EU, and USA, we're seeking a dedicated E-commerce Customer Service Assistant with Amazon and Shopify experience to join our vibrant remote team. If you're passionate about e-commerce and possess the necessary skills to drive success, we'd love to hear from you.

*About careerzynith**

careerzynith is a dynamic and innovative company committed to delivering exceptional customer experiences. Our team is passionate about fitness and sports, and we're dedicated to providing high-quality products that meet the needs of our customers. With a strong presence in the UK, EU, and USA, we're expanding rapidly and seeking talented individuals to join our team.

*Job Overview**

As an E-commerce Customer Service Assistant at careerzynith, you'll play a critical role in addressing customer service queries, particularly on Amazon and Shopify. This position requires strong organizational skills, attention to detail, and the ability to work independently in a remote environment. You'll be responsible for responding to customer service queries, managing customer communication, and reviewing customer feedback. If you're a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply.

*Key Responsibilities**

**Customer Service**: Respond to customer service queries, such as order status inquiries, using templated messages by Email, Amazon, Live Chat, and Text Message.
**Customer Communication**: Send text messages to customers at 5:30 PM UK time advising them of multiple package deliveries using our SMS service.
**Review Management**: Flag negative reviews, A to Z claims, and chargebacks, and add them to a spreadsheet across UK and EU markets.
**Other Opportunities**: Depending on your level of experience, you'll have the scope to expand the role to cover other aspects of the business, including growth of Amazon and Shopify platforms.

*Requirements**

**Experience**: Proven experience with Amazon Seller Central and Shopify platforms.
**Skills**: Strong organizational and time management skills, with the ability to handle multiple tasks simultaneously.
**Communication**: Excellent written and verbal communication skills in English (fluent). Additional European languages (German, French, Spanish, Italian in particular) are a plus.
**Remote Work**: Experience working remotely and managing tasks independently.

*Why You'll Love Working with careerzynith**

**Growth Opportunity**: Join a fast-growing company in the sports equipment industry.
**Skill Development**: Enhance your skills in a dynamic and supportive environment.
**Flexibility**: Enjoy the flexibility of working remotely with a schedule that suits your needs.
**Innovation**: Be part of a team that values creativity and continuous improvement.
**Future Opportunities**: As a growing company, there are many opportunities to expand the role and grow with us.

*Additional Information**

**Project Length**: Long-term engagement with a flexible starting period.
**Availability**: Must be available between 1 PM - 6 PM GMT (UK).
**Weekends**: Not required, however scope for extra hours if desired.
**Speed to Hire**: Immediate.

If you're a motivated individual with a passion for e-commerce and possess the necessary Amazon and Shopify experience, we encourage you to apply now. Join careerzynith and contribute to our exciting growth journey!