Job Description
At arenaflex, we're on a mission to revolutionize the way we connect with our guests and provide exceptional experiences that leave a lasting impression. As a leading innovator in the industry, we're seeking a talented and passionate eCommerce Specialist - Video Chat to join our team at arenaflex's Tampa, Florida location. If you're a customer service enthusiast with a passion for sharing excellent guest service, we want to hear from you! **About arenaflex** arenaflex is a world-renowned entertainment and media conglomerate that has been a leader in innovation and creativity for over nine decades. Our commitment to delivering exceptional guest experiences has earned us a reputation as a premier destination for families, thrill-seekers, and fans of all ages. With a diverse range of brands and properties, including arenaflex Central, we're constantly pushing the boundaries of what's possible in the world of entertainment. **Job Summary** As an eCommerce Specialist - Video Chat, you'll play a critical role in supporting our guests with disabilities and accessibility needs. You'll be responsible for providing expert guidance and assistance through video and phone calls, ensuring that our guests have a seamless and enjoyable experience. If you're passionate about delivering exceptional guest service and have a knack for problem-solving, we want to hear from you! **Responsibilities** * Proactively answer guest accessibility-related questions and make recommendations for our guests with disabilities to improve support, provide information, and handle situations related to Accessibility Services * Communicate efficiently through video/phone calls and be able to balance multiple chat interactions and computer applications while being engaged and comfortable in video calls * Assess the level of support needed for different disabilities (e.g., hearing, mobility, visual, cognitive) based on each guest's needs * Ability to maintain integrity during intensified interactions and difficult conversations when making confident decisions, understanding when to raise concerns to Coordinator/Working Lead/Salaried Leader * Meet required departmental metric expectations and efficiency goals when handling guest accounts * Complete all required Company training and compliance courses * Flexible with work schedule, including overtime, weekends, and holidays **Basic Qualifications** * Sales and Service Experience in a customer service or contact center environment with knowledge and interest of arenaflex property, products & services * Demonstrate technical abilities and computer proficiency with the ability to learn and work with various systems and applications, including Microsoft Office Tools and Guest Service Suite * Able to handle confidential information and provide conflict resolution through a balance of integrity and partner resourcing while demonstrating strong problem-solving decision-making skills * Written, verbal, and interpersonal communication skills * Comfortable asking discovery questions to acquire relevant information from guests to resolve which accessibility service(s) are the best fit or which may require further medical consultation/evaluation **Preferred Qualifications** * Previous experience working with individuals with disabilities or accessibility needs * Experience in related roles such as Guest Services or Guest Relations with the knowledge of our Services for Guests with Disabilities * Sales and closing skills when overcoming objections * Bilingual * Knowledge of Theme Parks, Guest, and Cast Tools is a plus: arenaflex App, My arenaflex Experience, Live Engage, Guest Service Suite, MDX, VINCENT, Zendesk, Avaya **What We Offer** * Competitive hourly rate of $18.90/hour * Opportunities for career growth and professional development * Comprehensive training program to ensure your success in the role * Flexible work schedule, including overtime, weekends, and holidays * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance **Work Environment and Company Culture** At arenaflex, we're committed to creating a work environment that's inclusive, diverse, and supportive. Our team members are passionate about delivering exceptional guest experiences and are dedicated to making a positive impact in our communities. We're proud to be an equal opportunity employer and welcome applications from individuals with disabilities and veterans with disabilities. **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional guest service, we want to hear from you! Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! **Equal Employment Opportunity** arenaflex is an equal opportunity employer and welcomes applications from individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email [email protected] with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability. **Compensation and Benefits** arenaflex offers a competitive compensation package, including a starting hourly rate of $18.90/hour. We also offer a range of benefits, including comprehensive training, flexible work schedules, and opportunities for career growth and professional development. **Why Join arenaflex?** At arenaflex, we're passionate about delivering exceptional guest experiences and making a positive impact in our communities. We're committed to creating a work environment that's inclusive, diverse, and supportive, and we're proud to be an equal opportunity employer. If you're a motivated and customer-focused individual with a passion for delivering exceptional guest service, we want to hear from you! Apply for this job