Job Description
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two days are the same? Look no further! careerzynith is seeking an experienced EST Fully Remote Customer Service Specialist to join our dynamic team. As a key member of our operations team, you will play a vital role in driving success and providing top-notch service to our customers.
- *About careerzynith**
careerzynith is a leading provider of innovative solutions for the trades industry. Our mission is to empower families and their employees with genuine care, making a meaningful difference in their lives. With a strong focus on customer satisfaction, we strive to build long-lasting relationships with our clients. As a member of our team, you will be part of a collaborative and supportive environment that encourages growth, learning, and innovation.
- *Who We're Looking For**
We're seeking a highly motivated and customer-focused individual who is passionate about delivering exceptional service. The ideal candidate will have a growth mindset, be interested in professional development, and possess excellent communication and problem-solving skills. If you're a self-starter who thrives in a fast-paced environment, we want to hear from you!
- *Responsibilities**
As an EST Fully Remote Customer Service Specialist, you will be responsible for:
- Overseeing day-to-day operations of the office, including answering phones, responding to emails, managing incoming and outgoing correspondence, and managing service appointments
- Coordinating scheduling of technicians for service calls, installations, and repairs
- Dispatching technicians to job sites in a timely and efficient manner
- Monitoring technician schedules and adjusting as needed to accommodate emergencies or last-minute changes
- Serving as the point of contact for customer inquiries, scheduling appointments, and addressing concerns or complaints
- Ensuring excellent customer service by promptly responding to customer inquiries and resolving issues in a professional manner
- Organizing and maintaining systems for documents, invoices, and client records
- Processing payments from customers and following up on overdue accounts as necessary
- Assisting in setting up and implementation of ServiceTitan
- Additional responsibilities to support the growth of the company
- *Minimum Skills and Experience Required**
- Experience in dispatching, preferably in a similar industry such as plumbing, HVAC, or electrical services
- Proficiency in Google Suite, Slack, and in dispatching software such as ServiceTitan
- Excellent time management skills and the ability to multitask and prioritize work
- Attention to detail and problem-solving skills
- Excellent communication with customers, suppliers, and team members
- Familiarity with plumbing/HVAC/service terminology, processes, and materials can be beneficial for understanding the business and communicating effectively with technicians and customers
- Must have a clear background check
- *What We Offer**
- Competitive salary and benefits package
- Opportunity for professional growth and development
- Collaborative and supportive work environment
- Flexible remote work arrangement
- Access to cutting-edge technology and tools
- Recognition and rewards for outstanding performance
- *Requirements**
- Employment Type: Full-time
- Work Hours: 40 hours per week
- Required Education: High school or equivalent
- Required Experience: None to 2 years
- *Simple Application Process**
Ready to join our team? Click the link below to apply now, and we'll be in touch soon!
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- *Why careerzynith?**
At careerzynith, we're committed to making a difference in the lives of our customers and their employees. We believe in empowering families and providing genuine care. Our team is passionate about delivering exceptional service and creating a positive impact. If you share our values and are passionate about customer service, we want to hear from you!
- *Join Our Team**
We're excited to welcome a new team member who shares our passion for customer service and is eager to drive success in a fast-paced environment. Apply now and take the first step towards a rewarding career with careerzynith!
Apply for this job