Job Description
At arenaflex, we're not just looking for talented individuals to join our team; we're seeking passionate professionals who share our commitment to delivering exceptional customer experiences. As an Experienced Fiber Customer Support Analyst, you'll be at the forefront of innovation, driving success in a fast-paced, dynamic environment. If you're ready to accelerate your career and make a meaningful impact, we invite you to explore this exciting opportunity. **About arenaflex** arenaflex is a leading provider of innovative solutions, empowering individuals and communities to thrive in an ever-changing world. Our mission is to power and empower how people live, work, and play by connecting them to what brings them joy. We're a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together – lifting our communities and building trust in how we show up, everywhere & always. **What You'll Be Doing** As an Experienced Fiber Customer Support Analyst, you'll be the voice of arenaflex, providing exceptional technical support and customer service to our Fios customers. You'll join a tech support team in a call center, troubleshooting issues in hardware, software, applications, networks, or devices and answering customer tech questions. Your responsibilities will include: * Answering incoming calls from customers with order inquiry and/or trouble reports * Providing customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network * Performing analysis and isolation of trouble conditions and creating and sorting trouble reports * Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment * Communicating clearly and professionally, delivering technical/industry information in a manner appropriate to the audience * Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business **What We're Looking For** We're seeking individuals with a dedication to customer service excellence, amazing communication skills, and a positive, professional attitude. You'll thrive in a fast-paced work environment, and enjoy helping our customers connect to the digital world. While a related Associate Degree or 2+ years of relevant experience is preferred, we're open to candidates with a strong passion for customer service and a willingness to learn. **Essential Qualifications** * Strong communication and interpersonal skills * Ability to work in a fast-paced, dynamic environment * Positive, professional attitude * Ability to work evenings, weekends, holidays, and unscheduled shifts * Strong problem-solving and analytical skills **Preferred Qualifications** * Related Associate Degree or 2+ years of relevant experience * Technical support call center experience **Skills and Competencies** * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work in a fast-paced, dynamic environment * Positive, professional attitude * Strong technical knowledge of communication and networking components * Ability to learn and adapt to new technologies and systems **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. As an Experienced Fiber Customer Support Analyst, you'll have access to: * Ongoing training and development opportunities * Career advancement opportunities within the company * Collaborative and inclusive work environment * Recognition and rewards for outstanding performance **Work Environment and Company Culture** As a remote-based position, you'll work from home with occasional in-person trainings and meetings. Our company culture is built on the principles of collaboration, inclusivity, and empowerment. We celebrate our employees' differences and strive to create a work environment that's welcoming and supportive. **Compensation, Perks, and Benefits** We offer a competitive salary, comprehensive benefits package, and a range of perks and rewards. Our benefits include: * Health and wellness benefits * 401(k) Savings Plan * Stock incentive programs * Paid time off * Adoption assistance and tuition assistance * Award-winning total rewards package **Equal Employment Opportunity** We're proud to be an equal opportunity employer, celebrating our employees' differences and striving to create a work environment that's inclusive and supportive. We're committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. **How to Apply** Ready to join our team? The first step is easy. Click apply now and we'll be in touch soon! Apply for this job