Job Description
Are you a seasoned professional with a passion for supply chain management and customer service? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join arenaflex as an Experienced Full Stack Advisor, Customer Logistics and Supply Chain. As a key member of our team, you will be responsible for providing exceptional customer service, managing complex logistics and supply chain activities, and driving process improvements across our organization. **About arenaflex** arenaflex is a leading global organization that is committed to delivering innovative solutions to our customers. With a rich history spanning over 130 years, we have built a reputation for excellence in supply chain management, customer service, and technology. Our purpose is to refresh the world and make a difference, and we are dedicated to creating a culture that is grounded in our core values of curiosity, empowerment, inclusivity, and agility. **Job Highlights** * Immediate openings available * Remote position with flexible work arrangements * Competitive salary and comprehensive benefits package * Opportunity to work with a global organization and learn from experienced professionals * Collaborative and dynamic work environment with a focus on continuous improvement **Key Responsibilities** As an Experienced Full Stack Advisor, Customer Logistics and Supply Chain, you will be responsible for: * Managing planned and unplanned activities that impact multiple orders and customers, including informal and formal allocation, holiday schedules, new item implementations, and warehouse closing/openings * Leading cross-functional meetings to resolve issues and drive process improvements * Performing day-to-day customer service activities, including order entry, expedited orders, customer order change requests, and credit holds * Investigating and resolving complex issues, including transportation capacity, quality holds, and pre-cuts * Communicating and presenting to all levels of the organization, including customers, internal stakeholders, and senior management * Managing high-volume promotional activities and ensuring end-to-end execution of customer requirements * Collaborating with cross-functional teams to drive process improvements and implement solutions * Analyzing performance metrics and improving quality, speed, and capabilities to meet or exceed goals **Essential Qualifications** * High school diploma or equivalent * Availability to work rotating weekends * At least one year of experience in a customer-facing role and one year in a call center * Strong customer service, problem-solving, issue resolution, and communication skills * Knowledge of supply chain, order management, and customer services processes and systems * Ability to operate independently with minimal daily supervision * Sense of urgency, detail-oriented, and able to provide clear and thorough documentation and communication **Preferred Qualifications** * Undergraduate degree in Business Administration, Logistics, Supply Chain, or equivalent work experience * Three years of experience in a customer-facing role and three years in a call center * Experience with SAP P08 and SAP reports, Oracle Transportation Management (OTM), Excel and Pivot Tables, SoftPhone (for teleworking), and Microsoft Office * Strong analytical and problem-solving skills, with the ability to think critically and creatively **Skills and Competencies** * Communication * Complex Issues * Cross-Functional Teamwork * Customer Service * Group Problem Solving * Order Management * Prioritization * Process Improvements * Relationship Building * Supply Chain * Teamwork * Time Management **What We Can Do for You** * Innovative Technology: We utilize and lead the market with our large supply chain network and state-of-the-art technology. * Experiences: With a global organization and the opportunity to learn and grow. * Compensation & Benefits: Competitive benefits package that start on day one of employment. **Pay Range** $60,200 - $74,100 Base pay offered may vary depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered. **Our Purpose and Growth Culture** We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what's possible, and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors - curious, empowered, inclusive, and agile - and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. **Equal Opportunity Employer** We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. **Apply Now** If you are a motivated and experienced professional who is passionate about supply chain management and customer service, we encourage you to apply for this exciting opportunity. Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team. Apply for this job