Job Description
At arenaflex, we're on a mission to revolutionize the way businesses manage their order-to-cash processes, and we're looking for a seasoned Customer Account Executive to join our Transportation Sales team. As a key member of our team, you'll be responsible for managing and expanding relationships with our existing customers in the transportation industry, identifying opportunities for additional services or product offerings that address the unique operational and financial challenges in this complex and dynamic space. **What You'll Do:** As a Customer Account Executive at arenaflex, you'll have the opportunity to work with mid-market to enterprise clients in the transportation industry, including carriers, brokers, and logistics providers. Your primary focus will be on understanding client needs, identifying cost-saving opportunities, and demonstrating how our cloud-based solutions can continue to transform and improve their business operations. Some of your key responsibilities will include: * Managing and expanding relationships with existing customers, identifying opportunities for additional services or product offerings that address the unique operational and financial challenges in transportation. * Delivering tailored product demonstrations and presentations to convey the value of our solutions, ensuring alignment with transportation-specific pain points such as complex billing, fuel surcharges, line-item disputes, and dynamic payment terms. * Building and maintaining strong relationships with key decision-makers, influencers, and stakeholders within transportation client organizations, including AP/AR managers, CFOs, and logistics directors. * Collaborating closely with Customer Success, Product, and Marketing teams to provide comprehensive account management that reflects the nuanced needs of transportation providers. * Developing strategic account plans to ensure customer satisfaction, retention, and growth, with an eye toward how automation and AR optimization can reduce DSO and improve cash flow in the transportation space. * Providing feedback to Product, Professional Services, and other teams for process and product improvements based on customer insights, particularly as they relate to fleet, shipping, and logistics operations. * Collaborating cross-functionally with internal teams to ensure smooth delivery of solutions and exceptional customer service. **What You'll Bring to the Team:** To succeed in this role, you'll need to bring a unique combination of skills and experience. Here are some of the key qualifications we're looking for: * Proven success in managing large customer accounts and consistently exceeding targets—3+ years of relevant experience preferred. * Experience selling into the transportation vertical—understanding the unique business processes, buyer personas, and billing/payment complexities common in logistics, freight, and fleet management. * Selling Software-as-a-Service experience; Payments, AR, AP, ERP, and/or FinTech experience is a plus. * Demonstrated ability to understand an enterprise solution and manage a complex sales cycle, with deal sizes over $150K in ARR. * An understanding of a multi-stakeholder sales environment that involves multiple products and departments. Also a student of sales, bringing solid experience with various sales methodologies, such as Solution Selling, Sandler, or Miller Heiman. * Strong presentation skills, both in-person and online via webinar. * Attentiveness to details and advanced listening skills. * Continuous learner, technical curiosity, and an interest in the payments/AR ecosystem. * Ability to communicate and collaborate cross-functionally, and work well within a distributed, team-oriented environment. * Ability to leverage Salesforce.com or similar CRM tools. * Comfortable with up to 20% travel ~ two customer visits a month. **What You'll Get:** As a valued member of the arenaflex team, you'll enjoy a range of benefits and perks that support your personal and professional growth. Here are some of the highlights: * **Work from Anywhere:** Your home, a coffee shop, a company-paid WeWork... you decide! * **A Culture that Lives its Values:** Our values are not just words or window dressing, they guide our decisions - big and small - each and every day. * **Flexible Working Hours:** We support your lifestyle - the results are what count. * **Open PTO:** Work-life balance is important. We believe in giving our employees time to truly relax and recharge. * **Sabbatical:** A paid leave to reward longevity and commitment to arenaflex. * **Paid Parental Leave:** To promote parent-child bonding and increase gender equity at home and in the workplace. * **Opportunities for Growth:** Professional development can take many shapes. Join one of our seven ERGs or participate in our Mentor-Mentee, and Leadership development programs - we foster an environment where all employees can grow. * **Recognition:** From arenaflex Bucks and CEO Shoutouts to Culture Champion and CEO Excellence Awards, our employees are recognized for hard work and outcomes achieved. * **Benefits:** Medical, dental, vision, 401(k) with company match, short-term and long-term disability, flexible spending accounts, HSA, and life, cancer, and AD&D insurance. * **Minimal Bureaucracy:** An entrepreneurial environment of ownership and accountability allows you to get work done. **Who We Are:** At arenaflex, we're a B2B order-to-cash software and digital payments market leader, helping the world's leading brands get paid faster while transitioning from expensive paper invoicing and check acceptance to efficient electronic billing and payments. With over 2,600 global customers and more than $1 trillion invoice dollars processed, we deliver business value through deep industry expertise and a culture relentlessly focused on delivering meaningful customer outcomes. If you're a motivated and experienced sales professional looking for a new challenge, we encourage you to apply for this exciting opportunity to join our team at arenaflex. Apply for this job