Job Description
Are you passionate about delivering exceptional customer service and building long-term relationships? Do you thrive in a dynamic and fast-paced call center environment? If so, we invite you to join careerzynith, a leading Fortune 500 Retirement Services Company, as a Full Stack Customer Contact Center Representative. In this role, you will be responsible for providing outstanding service to customers, educating them on retirement products, and resolving their inquiries in a timely and professional manner.
- *About careerzynith**
careerzynith is a purpose-driven company that is committed to helping individuals and communities achieve a better financial future. We believe that everyone deserves access to financial opportunities, and we are dedicated to making a positive impact on the lives of our customers and employees. As a company, we value diversity, equity, and inclusion, and we strive to create a work environment that is welcoming and inclusive for all.
- *About the Role**
As a Full Stack Customer Contact Center Representative, you will be the primary point of contact for customers, providing them with information and support on a wide range of retirement products and services. You will be responsible for:
- Responding to customer inquiries via phone, email, and chat
- Educating customers on retirement products and services
- Resolving customer complaints and issues in a timely and professional manner
- Building long-term relationships with customers
- Collaborating with internal teams to resolve complex customer issues
- Participating in ongoing training and development to stay up-to-date on retirement products and services
- *What We Offer**
- Competitive base salary and monthly incentive program
- Bi-lingual opportunities with a $3,000 pay differential
- Generous paid time off, including 20 days PTO, 9 paid holidays, and a flexible Diversity Celebration Day
- Paid volunteer time off (40 hours per calendar year)
- Comprehensive health, dental, vision, and life insurance plans
- 401(k) Savings plan with generous company matching contributions (up to 6%)
- Voya Retirement Plan employer-paid cash balance retirement plan (4%)
- Tuition reimbursement up to $5,250 per year
- Employee-led councils (ELCs) that promote diversity, equity, and inclusion
- Ongoing training and development opportunities to help you grow and advance your career
- *What We're Looking For**
- High school diploma or equivalent; BA degree preferred
- 1+ years of customer service experience
- Good verbal and written communication skills
- Experience in the financial services industry is a plus, but not required
- Ability to engage with customers, build rapport, and handle objections
- Proficiency with basic computer functions, including mouse and keyboard usage, launching applications, and navigating multiple systems
- Strong learning agility and ability to adapt to new information and processes
- Availability to work any shift within the Monday through Friday operating hours of 7:30 am - 10 pm EST
- *Why Join careerzynith?**
- We're a purpose-driven company that is committed to making a positive impact on the lives of our customers and employees
- We value diversity, equity, and inclusion, and we strive to create a work environment that is welcoming and inclusive for all
- We offer a comprehensive benefits package, including health, dental, vision, and life insurance plans, as well as 401(k) Savings plan and tuition reimbursement
- We provide ongoing training and development opportunities to help you grow and advance your career
- We're a company that is committed to conducting business in a way that is socially, environmentally, economically, and ethically responsible
- *How to Apply**
If you're passionate about delivering exceptional customer service and building long-term relationships, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We can't wait to hear from you!
- *About careerzynith's Commitment to Diversity and Inclusion**
careerzynith is an equal-opportunity employer and is committed to creating a work environment that is welcoming and inclusive for all. We believe that diversity and inclusion are essential to our success, and we strive to attract, retain, and develop a diverse workforce. If you require reasonable accommodations to participate in the job application or interview process, please reference resources for applicants with disabilities.
- *About careerzynith's Values**
careerzynith's values serve as our compass, guiding our decision-making and behaviors. Our values are:
- We care
- We do the right thing
- We have customer passion
- We have a winning spirit
- We are the We
- *About careerzynith's Awards and Recognition**
careerzynith has been recognized by multiple organizations for its commitment to diversity, equity, and inclusion, as well as its business practices. Some of our notable awards and recognition include:
- Certified by the Great Place to Work Institute as a Great Place to Work, 2016-2023
- Named one of the World's Most Ethical Companies by Ethisphere
- Member of the Bloomberg Gender-Equality Index
- Best Place to Work for Disability Inclusion on the Disability Equality Index
- *Apply Now**
If you're ready to join a company that is committed to making a positive impact on the lives of our customers and employees, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We can't wait to hear from you!
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